by AllThingsECC.com | Jan 29, 2022 | Comm Center News
YAKIMA COUNTY, Wash. — Yakima County Sheriff Bob Udell is working to replace an outdated radio communication system that doesn’t allow emergency responders to talk easily between different agencies.
Udell said those communication issues aren’t just inconvenient, but could cause safety issues for deputies, police officers, firefighters, medical personnel and the people they are trying to help.
“If it’s hard to communicate, that means our response times, the way we act, becomes delayed — and that’s not good for the citizens of Yakima County,” Udell said…
by AllThingsECC.com | Jan 29, 2022 | Comm Center News
Advanced capabilities will expand communication channels, improve response and optimize resources
Hexagon’s Safety, Infrastructure & Geospatial division announced today North Wales Police will deploy Hexagon’s next-generation public safety solutions in the cloud. Hosted in Microsoft Azure, HxGN OnCall Dispatch and field mobility solutions will provide advanced call-taking and dispatch capabilities to link callers, dispatchers, managers and field officers for faster, more effective response. HxGN OnCall Analytics will enable data-driven policing by harnessing real-time and historical data for resource optimization and informed decision-making…
by ECC Editor | Jan 29, 2022 | Comm Center News
DAUPHIN COUNTY, Pa. — Struggling with ongoing staffing shortages, Dauphin County emergency response officials are calling for residents to apply to be 911 emergency dispatchers – and as soon as possible.
According to Jeffery Enders, Dauphin County’s director of public safety, 13 positions are open out of 53 total telecommunicator roles. The deficit is causing working dispatchers to take on excessive overtime. “We’re down that 20 to 30% in numbers, which is requiring our dispatchers to work as many as 20 to 50 to 80 hours of overtime every two weeks,” said Enders. “It is really impactful and it weighs on them heavily everyday, but I can say here in Dauphin County we’re proud of our people they continue to put forth for the protection of the citizens of Dauphin County… READ MORE
by AllThingsECC.com | Jan 29, 2022 | Articles, Comm Center News
Thanks to the National Institute of Standards and Technology’s Public Safety Communications Research program, responder organizations and device developers can now see how users really feel about communications technology.
With PSCR’s Survey Results and Survey Analyzer tools, public safety officials can sift through the results of a large-scale survey of 7,000 first responders who shared their views on existing and emerging public safety communications technology – from radios and smartphones to bodycams, virtual reality and fingerprint scanners…
by AllThingsECC.com | Jan 29, 2022 | Comm Center News
GATESVILLE – A plan is in place to make upgrades to the Gates County 911 Communications Center in an effort to return that service to the county.
Citing staff shortages and equipment malfunction, Gates County officials were forced to hastily transfer 911 services to neighboring Perquimans County on Dec. 17. That service remains there at the present time while Gates County officials work to address the issues they have with staff and outdated equipment.
Jason Sample, Gates County Emergency Management Director, and Heather Ceney, 911 Interim Supervisor, were on hand at last week’s regularly scheduled meeting of the county commissioners to give an update of the issues with the 911 system…
by ECC Editor | Jan 29, 2022 | Comm Center News
The Indio Police 9-1-1 dispatch center is preparing to roll out new software in the near future that will help improve people’s access to place an emergency call. This would include people who are attending any one of the large festivals or events brought to the Coachella Valley.
It’s going to get easier for the public to access emergency services when the time comes. It’s also going to be easier for dispatchers to know more about a situation behind a call.
There are going to be apps and even a button in certain cars that will make getting ahold of a 9-1-1 dispatcher much easier… READ MORE
