Flagler Sheriff’s 911 Communications Center Re-Accredited (FL)

Flagler County Sheriff Rick Staly and representatives of the Flagler County Sheriff’s Office (FCSO) have accepted re-accreditation honors for the FCSO Communications Center. The presentation took place during the 2022 Florida Telecommunications Accreditation Commission (TAC) meeting at the World Golf Village in St. Augustine on February 24.
The FCSO successfully completed an onsite assessment for re-accreditation in January. Sheriff Staly, FCSO Director of Communications Christina Mortimer, Accreditation Supervisor Michele Bagnoli and Accreditation Assistant Marilenn Punsalan helped coordinate the visit by the TAC Assessment Team… READ MORE

Bedford 911 Communications Center receives upgrade to emergency medical call system (VA)

Bedford 911 Communications Center receives upgrade to emergency medical call system (VA)

BEDFORD COUNTY, Va. (WDBJ) – 911 dispatchers are our first point of contact on some of our most difficult moments.

That’s why it’s so important that they have as many tools as possible to help.

“We are truly the first first responders,” says Judson Smith, Director of the Emergency Communications Center that serves Bedford County and the Town of Bedford.

This week, the Bedford 911 Communications Center got an upgrade. They received a new emergency medical dispatching system through the International Academy of Emergency Dispatch…

MetroSafe dispatcher helps to save family during mobile home fire (KY)

MetroSafe dispatcher helps to save family during mobile home fire (KY)

LOUISVILLE, Ky. (WDRB) — The Jefferson County Fire Service honored an emergency dispatcher who saved a mother and two children last month.

Chaka Mask, who works at MetroSafe, received a call about a fire at a mobile home on Minor Lane on Feb. 9.

Mask helped to calm the caller down and gave her instructions on how to get her two children out through the bathroom window. Firefighters were able to pull the woman out of the mobile home near Interstate 65 and Outer Loop…

The Cybersecurity and Infrastructure Security Agency (CISA) has published its Contingency Planning Guide for Emergency Communications Funding

The Cybersecurity and Infrastructure Security Agency (CISA), in partnership with SAFECOM and the National Council of Statewide Interoperability Coordinators (NCSWIC), has published the Contingency Planning Guide for Emergency Communications Funding. This new resource provides a series of considerations to help decision-makers plan for the continuity of public safety communications budgets. Expanding on the Contingency Considerations When Facing Reductions in Emergency Communications Budgets fact sheet, this guide provides a more comprehensive look at the considerations public safety officials must weigh when planning for or facing budget reductions. Specifically, this expanded guide features several considerations for sustained investment in mission-critical resource categories, refers users to risk analysis guidance and technical assistance resources, and showcases real-world examples to assist officials in their planning efforts…

San Bruno Police: Radio system fixes will be costly (CA)

San Bruno Police: Radio system fixes will be costly (CA)

San Bruno could soon need to shell out millions to upgrade its police communication systems, both to comply with state law and improve spotty radio signal, according to Police Chief Ryan Johansen, who estimated the task could cost as much as $5 million.

Johansen made his case to the City Council this week, requesting funding to comply with a 2023 deadline by the state Department of Justice requiring law enforcement agencies encrypt communications that include personal information like names, addresses or criminal records. He said the city would likely need to act in the next six months to establish infrastructure in time…

Tucson appoints new director to lead historically troubled 911 call center (AZ)

Tucson appoints new director to lead historically troubled 911 call center (AZ)

Tucson, public safety communications

City officials recently appointed Sharon McDonough the director of Tucson’s historically troubled Public Safety Communications Department, the office that houses the city’s 911 call center.

McDonough has over three decades of experience working for the city, having first started her career in 1990 as an EMT for the Tucson Fire Department. She most recently served as the interim deputy director of the 911 center under Chad Kasmar, who was promoted to chief of police in late December…