The ins and outs of emergency dispatch (OH)
SIDNEY — The unsung heroes of the Sidney Police Department lay in the dispatchers; something many officers consider the first life-line that people reach when trying to contact emergency services.
Consultant’s report confirms public safety agencies have ‘lack of confidence’ in Iredell County ECOM (NC)
Iredell County commissioners spent more than two hours Tuesday digging into a consultants’ operational assessment of the Emergency Communications Center.
County officials commissioned the $178,000 study in response to significant criticism of ECOM’s performance by public safety agencies throughout the county as well as ongoing criticism of the department’s handling of emergency calls by popular social media outlet Iredell Firewire and some of its 52,000 followers…
The voice of hope in our darkest hours (WY)
It is considered one of the most stressful jobs in America, they work at all hours of the day and night, they will remain on the phone with someone as long as they are needed and they respond to every type of emergency call, reacting with lightning speed. They are the telecommunicators, but most know them more commonly as dispatchers.
National Public Safety Telecommunications Week (NPSTW) is observed every second week in the month of April to recognize, appreciate and celebrate the work of telecommunicators helping to save lives every day…
Metro considers non-law enforcement response for specific 911 calls (TN)
NASHVILLE, Tenn. (WSMV) – Who is going to respond when you call 911? It might not be who you think for people in the metro area. The city is working on a new response to certain calls that do not include a law enforcement response. This is still in the very early planning phases, and it is expected to roll out in early 2023.
Stephen Martini is in charge of the Metro Nashville Communications Center. Dispatchers, there are tasked with asking the right questions to make sure the people on the other line are getting the help they need. Martini restructured their call system when Partners in Care started in June… READ MORE
Ingleside residents concerned after 911 calls go unanswered (TX)
CORPUS CHRISTI, Texas — Ingleside resident Riley Johnston is seeking answers after he said his multiple 911 calls went unanswered Sunday afternoon.
Riley said he feared the worst after his his wife, Helen, started feeling sick. He said he called 911, but could never get through.
“I called there and I never got to contact them,” he said. “I just got a busy signal.”
Johnston said he decided to drive Helen to the ambulance station a few blocks away from their home.
Helen’s blood pressure was high, and had to be transported to a hospital in Corpus Christi…
Ottawa 911 dispatchers Fuentes, Koepke named Telecommunicators of the Year (VA)
The city of Ottawa recognized Stacey Fuentes and Chandler Koepke as Telecommunicators of the Year as part of its annual celebration of National Public Safety Telecommunicators Week.
Commissioner James Less said the winner of the award was decided via a vote among all of the city’s 911 operators and the office was split between Fuentes and Koepke. It was then decided both were deserving of the award… READ MORE
