New Haven gets new Elderly Services, 911 center leaders (CT)

NEW HAVEN — The city soon will have new leaders for its 911 emergency telecommunication operations and the Department of Elderly Services, following Mayor Justin Elicker’s appointment of Kevin Stratton to oversee 911 Public Safety Answering Point operations and Tomi Veale to oversee senior services.

“New Haven residents will be well-served by these two experienced and dedicated public servants who are stepping into critical roles in our administration,” said Elicker…

Andover woman spreads message about ‘Text-to-911’ after incident in parking lot (KS)

Andover woman spreads message about ‘Text-to-911’ after incident in parking lot (KS)

WICHITA, Kan. (KWCH) – An uncertain situation in a grocery store parking lot has an Andover woman thankful for a way to text for help. Her story is making the rounds on Facebook as she tries to bring more attention to the state’s Text-to-911 system, which many don’t know about.

Earlier this week, Karisa Spooner reached out to 911 after someone drove alongside her car and blocked her in.

“She’s waving her arms for me to roll down my window. I think she needs help, so I roll down my window and she starts to ask for money,” Spooner said…

Elkhart Council approves $5.2 million for new public safety facility (IN)

Elkhart Council approves $5.2 million for new public safety facility (IN)

The Elkhart Common Council appropriated $5.2 million dollars Monday night for a new police headquarters and 911 communications center.

The plan also includes a separate training and storage facility. In total, the project is estimated to cost $42 million.

At the council meeting Monday, Elkhart Police Chief Kris Seymore said the department’s current facility — built in 1974 — is on its “last legs”…

IWCE 2022: Standing up a remote dispatch system ‘doesn’t happen overnight’

IWCE 2022: Standing up a remote dispatch system ‘doesn’t happen overnight’

The work-from-home evolution sparked by the ongoing COVID-19 pandemic two years ago wasn’t just limited to the commercial sector; many telecommunicators also found themselves suddenly logging in from the couch. 

“The pandemic has caused more of a need for remote and backup dispatch operations,” said Jack Kelly, vice president of Catalyst Communications Technologies, a company that facilitates radio over internet protocol communications. He was speaking at a talk titled “Work from home alternatives for dispatchers—What the pandemic taught us” at this year’s 2022 International Wireless Communications Expo (IWCE), held this week in Las Vegas, Nevada. The expo started Monday and will continue through Thursday…

LCECC kicks off ‘Adopt a Dispatcher’ for National Public Safety Telecommunicator Week ‘ (KS)

LCECC kicks off ‘Adopt a Dispatcher’ for National Public Safety Telecommunicator Week ‘ (KS)

The Lyon County Emergency Communications Center is preparing to celebrate National Public Safety Telecommunicator Week and director Roxanne Van Gundy is seeking some help from the community with “Adopt a Dispatcher.”

Adopt a Dispatcher, she said, is a way to help recognize local emergency dispatchers with notes, cards or other small tokens of appreciation…

New 911 law result of local leaders’ efforts (IN)

The state did not, however, mandate such preparation for those picking up the phone on the other end of a 911 call. That is, until a law recently went into effect authored by a state senator representing Hancock County with the help of the county’s 911 director…