‘We are the first, first responder’: 911 dispatchers recognized as metro-area faces shortages (VA)

by AllThingsECC.com | Apr 12, 2022 | Comm Center News

HENRICO COUNTY, Va. (WWBT) – This week, the nation recognizes and celebrates its “unseen” first responders.

April 10-16 is National Public Safety Telecommunicators Week, a celebration that comes as many emergency call centers face worker shortages.

There’s a significant need for 911 dispatchers across the metro area, which includes Henrico County.

“We are the first, first responder,” said Henrico Co. Emergency Communications Manager Alysa Morgan…

National Telecommunicators Week proclaimed April 10-16 in La Salle County (IL)

by AllThingsECC.com | Apr 12, 2022 | Comm Center News

La Salle County Sheriff Adam Diss is bringing attention to National Telecommunicators Week from April 10-16.

The week has been designated as National Public Safety Telecommunicators Week by the Association of Public Safety Communications Officials and recognized nationally by proclamations by several government entities.

Diss passed along the proclamation, which was accepted by the La Salle County Board…

Florida 911 Operators the Hidden Heroes of First Responders

by AllThingsECC.com | Apr 12, 2022 | Comm Center News

PUNTA GORDA, Fla.–A call to 911 has become synonymous with help, hope, and even terror—as witnessed by the nation on Sept. 11, 2001, America’s darkest day in modern history.

A 911 operator is the most important person “that you will never meet,” retired 911 supervisor Sheryle Langmaid told the Epoch Times on April 5. “We are the first, first-responders.”

Langmaid said that 911 dispatchers do not get the same respect as “other heroes,” in that they are the silent partners of law enforcement, fire department, and Emergency Medical Services (EMS)…

Emporia Police Department receives dual CALEA accreditation (VA)

by AllThingsECC.com | Apr 12, 2022 | Comm Center News

For the first weekend of April, two of Emporia’s finest took a trip to Orlando, Florida. They weren’t there to go to Walt Disney World, however; they traveled to Central Florida for the Spring 2022 CALEA Conference.

Police Chief Ricky Pinksaw and Captain David Shidell were there to appear before a three-member panel of law enforcement professionals from the Commission on Accreditation for Law Enforcement Agencies. Once it was over, the Emporia Police Department had not only retained its original accreditation for Law Enforcement, but also received a second endorsement for Communications…

The unsung heroes of public safety (NV)

by AllThingsECC.com | Apr 12, 2022 | Comm Center News

RENO, Nev. (KOLO) – The Carson City emergency dispatch center was filled with western themed decorations as the team kicked off National Public Safety Telecommunicators Week.

“This is our week to really be proud of what we do, and let the community know this is who we are and this is who’s answering that call for you,” Dispatch Manager Jenn Stoffer said.

Decorations littered the call center and dispatchers have plans to dress up in themed clothing all week to celebrate…

Local dispatchers, call takers recognized during state-sponsored week (TN)

by AllThingsECC.com | Apr 12, 2022 | Comm Center News