Leaders of four key organizations ask members of the Senate Commerce Committee to include federal funding to pay for the deployment of IP-based, next-generation-911 (NG911) technology in the “One Big Beautiful Bill” reconciliation legislation that the Senate is expected to consider in the near future.
Many agencies underestimate the cost of operating even a modest 2-position dispatch center. On paper, it sounds manageable — just two dispatchers, right? But let’s break it down
BATTLE CREEK, Mich. — The Calhoun County Consolidated Dispatch Authority celebrated its newest radio communication system going online on Tuesday afternoon.
The department celebrated the upgraded technology that comes from a 9-1-1 millage approved in 2022.
BROWN COUNTY (WLUK) – So far this year, Brown County emergency operators have received about 4,000 hang-up calls. People inadvertently or unknowingly calling 911and then hanging up because they don’t have an emergency.
Technology can be helpful in times of need, but also a nuisance when it accidentally dials 911 and you don’t need help.
“I would say last year we had almost 11,000 911 hang-ups,” said Chancy Huntzinger, Brown County Dir. of Public Safety Communications.
In each of those cases, 911 dispatchers needed to make contact with the caller to make sure everything was okay.
Dispatchers at the Honolulu Police Department are being forced to work overtime because of short staffing.
Some 911 callers are waiting as long as 20 minutes to ask for help. Employees face “vitriol and verbal abuse ” from supervisors.
The allegations were outlined in a two-page letter delivered to the Honolulu City Council on Thursday from the Hawaii Government Employees Association.
On June 4, 2025, the FCC released a Public Notice announcing the due dates for comments on a Further Notice of Proposed Rulemaking (FNPRM) proposing improvements to ensure the resiliency, reliability, interoperability, and accessibility of Next Generation 911 (NG911) networks. NG911 will provide improved support for the full range of 911 voice, text, data, and video communications, which will enable improved 911 access for individuals with disabilities.
