by AllThingsECC.com | Apr 21, 2022 | Comm Center News
SAN ANTONIO – Staffing the 9-1-1 Dispatch Center in Helotes has become a major concern for Mayor Rich Whitehead. Bexar County could be the solution to the problem.
“Our call volume for Helotes and Grey Forest only accounts for about 30 percent of capacity,” Whitehead says. “It got to the point over time where we were really not financially responsible to continue paying the amount of money that we are for the amount of call volume that Helotes generates…
by AllThingsECC.com | Apr 21, 2022 | Comm Center News
The Defense Information Systems Agency has crafted a strategy to help the Department of Defense implement an emergency response system for military personnel to communicate with 9-1-1 call centers via text message and video or voice calls.
DISA said Monday it will work with the Cybersecurity and Infrastructure Security Agency’s Emergency Communications Preparedness Center to secure DOD networks during the Next Generation 9-1-1 system transition process…
by AllThingsECC.com | Apr 21, 2022 | Comm Center News
National Public Safety Communications Week was recently celebrated at the Carroll County Sheriff’s Office. Pictured in the communications center as Telecommunication Officer Linda Vaughan (seated) takes a call are from l-r, Telecommunications Manager Jason Newman, Sheriff Kevin Kemp and Telecommunications Officer Jacob Burns.The purpose of National Public Safety Telecommunications Week, according to Carroll County Sheriff Kevin Kemp, is to celebrate their work which nationally saves millions of lives.
This year, the week was celebrated from April 10 to April 16. If nothing else, it is hoped the public comes away with a sense that their work is more than dispatching…
by AllThingsECC.com | Apr 21, 2022 | Comm Center News
Emergency 911 dispatcher Robbie Trujillo was recognized for his exemplary service of assisting a childbirth over the phone during the meeting the E911 board April 12.
“It’s really exciting. 911 dispatchers don’t get a lot recognition, we work 60 hour weeks,” Trujillo said. “I’m so honored and so humbled, deeply.
Trujillo said the call started off like many other emergency calls…
by AllThingsECC.com | Apr 21, 2022 | Comm Center News
BOZEMAN, Mont. – Several dispatch centers in Montana are reporting they are experiencing issues receiving 9-1-1 calls from some carriers.
A release from the City of Billings says the outage is impacting cell phones and landlines differently across the nation.
If you call 9-1-1 and get a busy signal, you are asked to hang up and try again…
by AllThingsECC.com | Apr 21, 2022 | Comm Center News
A Verizon outage has left many residents of Casper and beyond without the means to make phone calls. But what about those who are having an emergency?
Natrona County Emergency Management has put out a social media post, stating that if people are experiencing an emergency and are unable to call 9-1-1, they can text their emergency to that same number.
“Verizon Wireless is reporting intermittent Voice Call Disruption in Natrona County, as well as in Sublette County, and possibly other areas of the state,” Natrona County Emergency Management wrote in a Facebook post. “This is a multi-state outage, and there is currently no estimated time until repair…
