by AllThingsECC.com | Apr 25, 2022 | Comm Center News
Public safety is one of the top priorities in Santa Rosa County and it’s easy to say that we have some of the best first responders in the state of Florida. But sometimes we forget about our first, first responders – 911 dispatchers. And what better time to talk about them than during the month of April when we celebrate National Public Safety Telecommunicators Week.
These unsung heroes of public safety put in thousands of hours each year responding to emergency calls, dispatching emergency professionals and equipment, and rendering life-saving assistance to the community. In 2021, Santa Rosa County dispatch, consisting of 18 full-time dispatchers, three substitute dispatchers and four management staff, had over 66,000 calls to 911…
by AllThingsECC.com | Apr 25, 2022 | Comm Center News
Emergency/911 dispatchers serve as the first line of communication between those needing help and those who help them.
To those in need they are a faceless, calming voice on the other end of the phone. To the first responders they dispatch, they are the source of information when responding to incidences.
According to Lt. Melanie Appleman, Cambridge Ohio State Highway Patrol Post commander, National Public Safety Telecommunications Week observed each April recognizes the dispatchers…
by AllThingsECC.com | Apr 25, 2022 | Comm Center News
Jeff Schemmer leaves county for job with State of Indiana
Jeff Schemmer, Executive Director of Communications for Hamilton County, has resigned. He has accepted a job as Executive Director at the Indiana Statewide 9-1-1 Board, a quasi-state government agency.
“It has been a pleasure to be part of such a well-respected and forward-thinking emergency communications team,” Schemmer said. “It will be hard to say goodbye because I have such an incredible team here. They are like family.”
Schemmer came to Hamilton County in February 2019 from Bloomington, Ind., where he served as Communications Director for the Monroe County Emergency Dispatch Center…
by AllThingsECC.com | Apr 25, 2022 | Comm Center News
Polk County’s Joint 911 Board has selected a new emergency health profile system to aid dispatchers and first responders. The board voted to replace SMART911 and begin the use of the RapidSOS service.
The new profile system can share real-time personal health and location information during emergencies.
Information from the profile allows emergency personnel to see details such as name, date of birth, address, pre-existing conditions, allergies, medical notes, COVID-19 symptoms and emergency contacts…
by AllThingsECC.com | Apr 25, 2022 | Comm Center News
BROWN COUNTY – Dispatchers, operators, telecommunicators, headset heroes – whatever the title, these individuals are behind the scenes deciphering situations, reaching out to first responders in the field and possibly initiating emergency measures for the person on the other line.
They are the first voice callers hear during an emergency call – making quick decisions every day that can help save a life.
And those efforts haven’t gone unnoticed.
The county took a moment April 14 to honor those who went above and beyond the call of duty earning recognition for their dedicated work…
by AllThingsECC.com | Apr 25, 2022 | Comm Center News
The Waxahachie Police Department honored its team of dispatchers as part of Telecommunicators Week held April 10-16. The team of 17 answers tens of thousands of calls annually assisting residents in emergency and non-emergency situations.
Waxahachie Assistant Police Chief Joe Wiser said he couldn’t be prouder of the work done daily by the team.
“You can’t say enough good about the job they do,” Wiser said. “They are such a critical function for the first response narrative. It starts right there at the dispatch center and can be a very stressful job. I am so honored to work alongside those women and men in dispatch…
