MONTAGUE — While police, firefighters and emergency medical personnel are the faces of public safety, what about the voices behind the phone directing first responders to the scene?
“It’s an unrecognized public safety position,” said Montague Dispatch Manager Marsha Odle, “because we aren’t the ones responding with the sirens.”
Each year, National Public Safety Telecommunicators Week is observed during the second week of April to give thanks and recognition to the folks working on the other side of the phone when we call 911…
A 911 dispatcher from Orange County is being hailed a hero for helping talk a couple through their baby’s delivery over the phone.
Orange County officials say Gerard Lewis answered an emergency call from a couple driving on their way to the hospital, but the baby just couldn’t wait.
Lewis instructed them to safely pull over on the highway and walked them through delivery.
The umbilical cord was wrapped around the baby’s neck, which Lewis helped them remedy as well…
FORT LAUDERDALE, FLA. (WSVN) – A South Florida county is going through a 911 nightmare, and it has the sheriff and other leaders facing some tough questions.
“He was a happy baby. Always eating, smiling at everybody, every chance he get,” said Keishawn Johnson Sr.
On New Year’s Day, little Keishawn’s father, also named Keishawn, put him down for a nap inside their Deerfield Beach home.
Johnson, who isn’t comfortable showing his face, told 7News what happened next…
Denver’s Department of Public Safety launched a program at the beginning of April intended to improve emergency call response times by streamlining communications between alarm companies and Denver 911, the department announced Tuesday.
The new program, called Automated Secure Alarm Protocol, provides dispatchers with information about alarms through Denver’s Computer Aided Dispatch system instead of alarm companies having to call 911 to relay the information…
First Responders Network Authority CEO Edward Parkinson is leaving his role in two weeks, for a position in the private sector.
The FirstNet Authority said that its deputy CEO, Lisa Casias, will step into the position of acting CEO as of May 10. FirstNet will conduct a search to select its next CEO.
“It has been an honor and a privilege to serve the public safety community and deliver the communications network they’ve needed for so long,” said Parkinson…
A nationwide shortage of emergency 911 operators includes at least one South Florida county. Broward County is looking to fill close to 90 empty dispatcher positions…
Learn about current efforts to continue to protect the 4.9 GHz Band for public safety as well as recent filings, key decisions impacting these efforts, and how you can support PSSA’s initiative to protect the 4.9 GHz band for public safety.
