by AllThingsECC.com | May 23, 2022 | Comm Center News
SPRINGFIELD — For most people, 911 is a series of numbers on the telephone. But in an out-of-the-way building in Effingham County is a team of people that serves as the first link to help in a crisis.
The Effingham County 911 Call Center is the nerve center of the county when it comes to handling emergencies and dispatching first responders to the scene. When the recent tornado devastated Bryan County, it was on the job, taking calls and alerting the Bryan County Call Center as well as first responders in the area…
by AllThingsECC.com | May 23, 2022 | Comm Center News
Durham, NC – On Monday, the city of Durham is taking steps to make sure that someone can quickly answer the phone when people call 911.
As of May 16, the city lacks 10 dispatchers, and Durham needs to hire more than a dozen calls, dispatchers and shift supervisors for the 911 Durham Center.
On Monday, Academy 911 of Durham Technical College will begin training dozens of people over the next two months…
by AllThingsECC.com | May 23, 2022 | Comm Center News
MANSFIELD — Got an emergency? Dial 911, no matter how minor the emergency may seem, Fire Chief Justin Desrosiers said.
“Anytime you need a police officer or a firefighter to come to your house you need to dial 911,” he said.
In the past week, three people have called the fire department’s business line, which goes to the fire chief’s administrative assistant and is not regularly monitored.
The callers reported their smoke detectors were activating and one person even left a voicemail message about an unknown odor in their house, the chief said…
by AllThingsECC.com | May 23, 2022 | Comm Center News
Onondaga County is hoping to ease overcrowded emergency rooms in central New York by putting nurses on the end of certain calls to 911.
The county has hired a company out of Texas to take non-emergency medical calls in what’s called a nurse navigator program. County Executive Ryan McMahon said the goal is to prevent unnecessary emergency room visits…
by AllThingsECC.com | May 23, 2022 | Comm Center News
May 21—Officials at the Cumberland County Regional Communications Center are looking for ways to adjust operations to reduce the number of hours dispatchers are forced to work as the county tries to fill 10 open positions.
With more than a quarter of the center’s 35 positions open, dispatchers have had to pick up more overtime hours to ensure that there is no impact on the services they provide, said Melinda Fairbrother-Dyer, the center’s director. There have not been any delays handling 911 or non-emergency calls, but Fairbrother-Dyer has asked the board of directors to look at ways to streamline operations so dispatchers can continue to provide the same services with fewer people…
by AllThingsECC.com | May 23, 2022 | Articles, Comm Center News
Dialing 911 could be the most important phone call you will ever make. But what happens when the software that’s supposed to deliver that call fails you? It may seem simple, but the technology behind a call for help is complicated, and when it fails, deadly.
The infrastructure supporting emergency contact centers is one of the most critical assets for any city, town or local government. But just as the pandemic exposed the creaky tech infrastructure that runs local governments, in many cases the technology in those call centers is outdated and hasn’t been touched for decades…
