Lawrence County 911 operators honored for saving lives (PA)

NEW CASTLE – Two telecommunicators from the Lawrence County Department of Public Safety this month received letters of commendation for saving someone’s life in two separate incidents.

Public Safety Deputy Director/911 Coordinator Richard Hoover said during the early morning hours of Feb. 18, after two days of rain and melting snow, Telecommunications Supervisor Brynn Waylonis received a call from a female who was stuck in her vehicle in floodwaters… READ MORE

Staff at Minneapolis 911 call center log more than 4600 hours of overtime in 3 months (MN)

Minneapolis 911 dispatchers and operators combined to log more than 4,600 hours of overtime over a three-month period this year, according to records obtained by 5 EYEWITNESS NEWS.

Of the 50 Minneapolis Emergency Communications Center employees listed, 16 individually logged more than 100 hours of overtime over the months of February, March and April. One has put in 380 hours, another 265 hours and a third 245 hours of overtime…

911 dispatcher recognized for helping parents deliver newborn baby in Algonquin (IL)

911 dispatcher recognized for helping parents deliver newborn baby in Algonquin (IL)

File Photo – Algonquin-Lake in the Hills Fire Protection District | Photo: Tyler Tobolt / Lake and McHenry County Scanner

A 911 dispatcher will be honored Wednesday for helping parents who called 911 with delivering their newborn baby until paramedics arrived in Algonquin.

Algonquin-Lake in the Hills Fire Protection District Deputy Chief John Knebl said that Southeast Emergency Communications (SEECOM) Telecommunicator Jodi Kaalaas will be honored at Wednesday evening’s Fire Trustee meeting.

Kaalaas calmly provided emergency medical instructions to the Algonquin parents over the phone when they called 911 from a husband stating his wife was in labor…

New Haven names Joseph Vitale new 911 director (CT)

NEW HAVEN — Mayor Justin Elicker named Joseph F. Vitale Jr., a 30-year veteran of the Yale University Police Department, to be the new director of public safety communications, a month-and-a-half after naming his predecessor, Kevin Stratton, to the position.

As director of public safety communications, Vitale will oversee all aspects of New Haven’s Emergency 9-1-1 Call Center, also known as the city’s Public Safety Answering Point, or PSAP. PSAP receives all 911 calls and dispatches the appropriate emergency response services, including police, fire and ambulance responses.

Florida P25 system slated for completion in 2024, will interoperate with FirstNet

Florida P25 system slated for completion in 2024, will interoperate with FirstNet

Florida’s efforts to transition its Statewide Law-Enforcement Radio System (SLERS) from legacy EDACS to P25 technology that is augmented by FirstNet broadband service is largely on schedule, with most public-safety users having P25 devices by July, according to an official with contractor L3Harris.

Keith Gaston, the SLERS account manager for L3Harris, said that all of the 11,000 hybrid devices—capable of EDACS and P25 operations on the LMR network, as well as working on the FirstNet public-safety LTE system—for state agencies have been delivered, and more than 4,000 of those have been distributed. Florida’s Department of Management Services (DMS) is charged with distributing all of these LMR-LTE devices to state agencies by the end of June…

Smart911 emergency profiles provide first responders with more information, faster

Smart911 emergency profiles provide first responders with more information, faster

Since the first full time fire department was established in Cincinnati in 1853, emergency responders have raced into unknown scenarios with limited advance information when the firehouse bell rings—until now.

Among the many advancements of next-generation 911 dispatch systems, Smart911, an app developed by Rave Mobile Systems, automatically displays resident profiles during an emergency—including details like medical or mental health notes, such as a child with autism, pets living in the residence or the specific location of a building’s electrical box—giving them a better understanding of what to expect before they arrive…