by AllThingsECC.com | Jun 10, 2025 | Comm Center News
BROWN COUNTY (WLUK) – So far this year, Brown County emergency operators have received about 4,000 hang-up calls. People inadvertently or unknowingly calling 911and then hanging up because they don’t have an emergency.
Technology can be helpful in times of need, but also a nuisance when it accidentally dials 911 and you don’t need help.
“I would say last year we had almost 11,000 911 hang-ups,” said Chancy Huntzinger, Brown County Dir. of Public Safety Communications.
In each of those cases, 911 dispatchers needed to make contact with the caller to make sure everything was okay.
by AllThingsECC.com | Jun 8, 2025 | Comm Center News
Dispatchers at the Honolulu Police Department are being forced to work overtime because of short staffing.
Some 911 callers are waiting as long as 20 minutes to ask for help. Employees face “vitriol and verbal abuse ” from supervisors.
The allegations were outlined in a two-page letter delivered to the Honolulu City Council on Thursday from the Hawaii Government Employees Association.
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by AllThingsECC.com | Jun 8, 2025 | Comm Center News
On June 4, 2025, the FCC released a Public Notice announcing the due dates for comments on a Further Notice of Proposed Rulemaking (FNPRM) proposing improvements to ensure the resiliency, reliability, interoperability, and accessibility of Next Generation 911 (NG911) networks. NG911 will provide improved support for the full range of 911 voice, text, data, and video communications, which will enable improved 911 access for individuals with disabilities.
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by AllThingsECC.com | Jun 8, 2025 | Comm Center News
Jason Moore learned how technological innovation at a South Carolina 9-1-1 dispatch center eases the burden on call-takers, accelerates response to citizens in need and improves fire department effectiveness.
Public safety answering points (PSAPs), which more commonly are known as 9-1-1 dispatch centers, often are the first contact for someone who is in need. Occasionally, the hard-working PSAP call-takers are overlooked, but their professionalism, efficiency and dedication can set the tone for the entire emergency. Therefore, they are a crucial component to the fire and emergency service response model.
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by AllThingsECC.com | Jun 7, 2025 | Comm Center News
The Peninsula Regional Emergency Communications Center, which serves York and James City counties, and the cities of Poquoson and Williamsburg, recently announced the roll-out of new next-generation 911 tools that will help people better communicate with first responders during emergencies.
Now, 911 callers in the region can receive a prompt to share real-time video or photos from their phones to show first responders what they’re seeing and hearing.
by AllThingsECC.com | Jun 6, 2025 | Comm Center News
WASHINGTON — A coalition of public safety leaders, emergency response professionals and industry groups has called on the Senate Commerce Committee to include critical funding for Next Generation 911 (NG911) technology in President Donald Trump’s “One Big Beautiful Bill Act,” according to APCO International.
