Bakersfield’s first-ever 911 dispatcher tasked with providing mental health care

Delphina Rojo never imagined going into mental health care recovery.

But after gaining years of experience in Kern Behavioral Health & Recovery Services and a bachelor’s degree in criminal justice from CSUB, Rojo now occupies Bakersfield’s inaugural position as a recovery specialist tasked with fielding 911 calls that meet certain criteria. She provides mental health services for the Bakersfield Police Department’s Communications Center. READ FULL ARTICLE

911 dispatcher fired after allegedly hanging up on store employee during Buffalo shooting call

The 911 dispatcher accused of hanging up on an employee calling for help during the supermarket shooting that killed 10 Black people in Buffalo, New York, last month has been fired, officials said.

The assistant office manager at Tops Friendly Market called 911 when a white gunman, 18, stormed the store on May 14 and opened fire.

She told The Buffalo News that she was whispering during the call because she feared the shooter would hear her.