Take the 9-1-1 Pledge to avoid tying up emergency services (FL)

by | Jun 9, 2022 | Comm Center News

Know when —and when not — to call 9-1-1, and what to do if you accidentally ring them

Last year, E-Comm received more than two million calls to 911: more than 5,000 calls per day on average. Call volumes are on the rise, and every second that 911 call-takers spend responding to non-urgent or mis-dialed calls, is time they could dedicate to helping someone in a life-threatening emergency.

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911 dispatchers are in short supply. In Missouri, cities are grappling with how to provide …. (MO)

by | Jun 8, 2022 | Comm Center News

ST. LOUIS – For the last year, the 911 dispatcher center for the city of Bridgeton covered the needs of its 11,000 residents with less than half of the dispatchers it needed.

As of this month, that center no longer exists. Instead, officials in the suburb 18 miles outside of St. Louis have decided to outsource 911 dispatch to St. Louis County under a three-year agreement approved in April. Rather than operate a center at half capacity, Bridgeton will pay the county $155,000 a year for the call services.

Iowa high court reverses, finding PTSD suffered by dispatcher compensable

by | Jun 6, 2022 | Comm Center News

 

A divided Iowa Supreme Court on Friday ruled the post-traumatic stress disorder suffered by a 911 dispatcher who answered a phone call from a mother screaming after her infant was killed with a claw hammer is compensable under the state’s workers compensation code. 

On appeal, the court was asked to determine whether state law places on emergency responders a different, higher bar to be eligible for benefits for trauma-induced mental injuries suffered on the job than workers in other roles with identical injuries, according to No. 21–0841, filed in Des Moines.  

Bakersfield’s first-ever 911 dispatcher tasked with providing mental health care

by | Jun 6, 2022 | Comm Center News

Delphina Rojo never imagined going into mental health care recovery.

But after gaining years of experience in Kern Behavioral Health & Recovery Services and a bachelor’s degree in criminal justice from CSUB, Rojo now occupies Bakersfield’s inaugural position as a recovery specialist tasked with fielding 911 calls that meet certain criteria. She provides mental health services for the Bakersfield Police Department’s Communications Center. READ FULL ARTICLE