Tierra Dillard, deputy director of the Martinsville-Henry County 911 Center, has been named as its next director, effective July 1.
Annual Next-Generation 911 Revenues in the United States to Surpass $1 Billion by 2026
“Public safety answering points (PSAPs) must be equipped to keep up with disruptive technologies and advanced networks that have altered the way consumers and businesses communicate. NG911 represents an industry transformation that proactively enhances public safety …….
Austin 911 has successfully transferred thousands of mental health calls to crisis clinicians (TX)
Austin 911 operators have successfully diverted thousands of calls to crisis clinicians as part of a program to better address mental health calls, according to a memo from Austin Police Chief Joseph Chacon.
APD’s Emergency Communications Center developed the Mental Health Crisis Call Diversion (CCD) program in 2019, in collaboration with Austin-Travis County Integral Care.
Last year, 82% of calls with a mental health crisis component were “diverted,” meaning clinicians were able to help the caller without the need to send a police officer.
Dillard named next director of 911 Center | Local News | martinsvillebulletin.com (VA)
JFRD emergency dispatcher named 2022 National Telecommunicator of the Year (FL)
JACKSONVILLE, Fla. – An emergency dispatcher with the Jacksonville Fire and Rescue Department received top honors on Friday.
JFRD dispatcher Alonda Oates was recognized nationally for helping save a woman trapped in a house fire. Oates has been named the 2022 National Telecommunicator of the Year by APCO International — the world’s oldest and largest organization of public safety communications professionals.
Raleigh 911 dispatcher says some shifts way below minimum coverage, putting public at risk – (NC)
Raleigh, N.C. — A Raleigh 911 dispatcher says public safety could be at risk if work conditions don’t improve.
She’s leaving the job, burnt out from chronic staff shortages and low pay.
“The job is stressful to start with, even under the best conditions,” said Beth Fulks, who has worked as a 911 dispatcher in the Raleigh-Wake Emergency Communications Center for six years.
