Dispatchers at the Volusia County Communications Center handled nearly 12,000 calls as Tropical Storm Ian battered the area, flooding neighborhoods and trapping residents in their homes, officials said.
Emergency 9-1-1 call takers fielded 11,954 calls on Sept. 28 and Sept. 29, said Volusia County Sheriff Mike Chitwood.
Residents of Austin, Texas, have been left waiting during emergency situations as a result of high staff vacancy rates. In the month of October, only 64.09% of 911 calls were answered within 15 seconds, well below the national standard of 90% in 15 seconds or less. The average hold time for more than 38,000 calls that have come in this month has been two-and-a-half minutes. All of this is happening as Austin’s crime rate remains high.
On May 30 at around 4:45 a.m., 911 safety dispatcher Ann Marie Cafuentes had to rely completely on her training to help deliver a healthy baby girl. On Monday, Cafuentes met the family for the first time.
YANCEY COUNTY, N.C. (FOX Carolina) – The Yancey County Sheriff’s Office announced that a $4.8 million grant from the North Carolina 911 Board was recently awarded to Yancey County Emergency Communications (911) to help build a new communications center.
POWELL COUNTY, Ky. (WKYT) – A 911 dispatcher in Powell County was arrested over the weekend after police say she was drunk on the job.
She was in Florida Monday to follow-up on Hurricane Ian recovery work, the federal agency confirmed.
Rosenworcel’s trip will focus on learning from local stakeholders about how Florida and Puerto Rico’s recovery is progressing, reflecting on what lessons learned the FCC should consider in future natural-disaster-related actions, the agency noted.
