911 Dispatcher Maricela Ceballos’ Spanish-language Skills Keeps Her Fulfilled at Work (NV)
First responders have a unique role in that they appear at the site of an emergency to render aid way before anyone else. But in most situations fire, police and even paramedic services aren’t the first to be in contact with potential victims — the 911 dispatchers are. But what happens if the dispatcher and caller speak different languages? This is particularly important in Nevada where 48% of the state’s total population speaks English not very well.
