Adopt a dispatcher: Celebrating headset heroes (AL)

Most people call 911 during the worst part of their day, but they never see the person who sent the first responders out. Did you ever wonder who is on the other end of the phone?

Chambers County 911 Communications is celebrating this year’s National Dispatchers Week from April 9 to April 15 to “adopt a dispatcher” as a way of honoring the dispatchers who help to save lives every day.

Wait times for 911 callers in Little Rock lag national benchmarks … – (AR)

Members of the Little Rock Board of Directors on Tuesday were told that the city’s 911 communications personnel picked up approximately 70% of calls within 20 seconds so far this year, a rate that falls below national benchmarks.

Last year, approximately 79% of calls were answered in 20 seconds or less, according to a presentation delivered to city board members during a meeting Tuesday.