by AllThingsECC.com | Apr 11, 2025 | Comm Center News
Each April, agencies across the country take time to honor the unsung heroes of emergency response during National Public Safety Telecommunicators Week. This year, from April 13th to 19th, Marshall County joins communities nationwide in recognizing the dedication, skill, and commitment of our 911 Communications Specialists and Leadership staff. These individuals are often referred to as the Nation’s true “First, First Responders,” and for good reason. They are the calm in the chaos, the guiding voice in our darkest moments, and the critical link between crisis and response.
by AllThingsECC.com | Apr 10, 2025 | Comm Center News
As the director of communications for the Newtown Emergency Communications Center, I am honored to submit this letter to The Bee on behalf of my staff for National Telecommunications Week (April 13 to 19).
We are nine strong with two per diems, covering shifts 24 hours a day, seven days a week, 365 days a year, during storms, holidays, you name it, we show up for you. I try to remember to honor staff with luminaires at Ram Pasture and these yearly letters. I do it because Public Safety Telecommunicators (PSTs) are the unsung voices heard in the dark on your worst day.
by AllThingsECC.com | Apr 10, 2025 | Comm Center News
DOWNTOWN AKRON — Summit County Council April 7 discussed using artificial intelligence (AI) to process non-emergency calls for various county public safety answering points (PSAP).
Public Safety Director Lori Pesci said the AI-generated call answering system will be used at the Summit Emergency Communications Center, as well as in Akron, Bath, Hudson and at the South Summit Dispatch Center.
by AllThingsECC.com | Apr 9, 2025 | Comm Center News
The Columbus Police Department has successfully completed extensive renovations to its primary 911 Emergency Communications Center at Police Headquarters and its backup center at 3111 Citizens Way. This upgrade project, which began in early 2023, aims to enhance the efficiency and effectiveness of emergency response services in the region.
by AllThingsECC.com | Apr 9, 2025 | Comm Center News
Kansas Gov. Laura Kelly signed a bill that makes the state’s telecommunications technology part of its critical infrastructure.
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by AllThingsECC.com | Apr 9, 2025 | Comm Center News
SAVANNAH, Ga. (WTOC/Gray News) – A dispatcher in Georgia is accused of ordering breakfast while answering a 911 call.
On Valentine’s Day, Dylan Johnson called 911 when he thought someone was breaking into his home.
When he finally made contact with a dispatcher, he says she was ordering breakfast.
“My wife called me while I was at work about 9:30 and said someone was snooping around the house, knocking on the doors and banging on windows and stuff,” said Johnson.
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