Since 2010, the Owensboro-Daviess County 911 dispatch center has only been fully staffed and fully trained during one 4-month period, Director Paul Nave said Thursday. He said every time one person leaves, it takes about a year to get a fully trained replacement in that role.
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LAS VEGAS, Nev. (FOX5) – Last month, Henderson police arrested a kidnapping suspect after a chase that started near Boulder City.
The victim texted 911, stating she had just been kidnapped and feared for her life.
911 dispatchers are classified federally as “office and administrative support.”
“I’m not sure of the last time somebody’s secretary listened to someone burn to death or shoot themselves or discover their kid’s body in their bedroom,” said Kati Fox.
Emergency dispatching is changing, and charging.
Currently, those who call 911 still have to provide information in exactly where they are to get help. But in about two years they will know “what floor you’re on.”
Objective: The purpose of this qualitative study was to determine the effects of occupational identity on the psychological needs of emergency telecommunicators on and off the job, as well as to learn their recommendations for improvements which would strengthen psychological well-being both onsite and offsite.
