ROCKFORD, Mich. — There is a 9-1-1 outage for AT&T landline phone customers in Rockford on Thursday.
You can call the Kent County Communications Center until this is resolved, the Kent County Sherrif’s Office says.
The number is 616-874-9999.
BENTON, KY — A life was saved in late July thanks to two local dispatchers and a 911 texting program.
Maranda Hanson and Local 6’s own Philip Madison received three separate 911 calls around 9 a.m. on July 21. The caller hung up all three times. Instead of thinking the calls were a mistake, Hanson and Madison took action.
A news release said they attempted to call the number back with no answer. So they turned to a new tool called RapidSOS, which can quickly and accurately pinpoint a location of a 911 caller.
When they couldn’t get a location through RapidSOS, they turned to another new tool called Texty.
(Big 2/Fox 24) – In Brewster, Presidio, Jeff Davis, Hudspeth and Culberson Counties, those in need of help will have another available resource.
“Text-to-9-1-1” will now be available in those areas, according to the Rio Grande Council of Governments. The service allows those in need easier access to emergency services. The service works when citizens send a text to 9-1-1.
According to a release, once the initial text message is sent, the sender will receive an automated response asking for the address or location of the emergency. Officials say the service should only be used in emergency situations and ask that clear, simple language be used.
Currently, the service is only available to AT&T, Sprint, T-Mobile and Verizon Wireless customers.
