It’s time to give 9-1-1 professionals the respect they deserve
The 9-1-1 professionals who answer these calls are hard-working, dedicated public servants. They are super-multi-taskers who ensure the rapid, safe arrival of field responders, and so much more. On any given day, they may be called upon to provide medical instructions to save people from choking and heart attacks. They help people on the verge of suicide get the help they need. They analyze the stress in a caller’s tone of voice and background noises to assess situations they cannot see. They coordinate the activities of police, fire and emergency-medical crews dealing with active shooters and other potentially-deadly hazards on the scene.
FCC Chairman highly encourages businesses to get direct 9-1-1 dialing
A new law is going to make it easier for people to get emergency help. Kari’s Law
Will require direct 9-1-1 dialing without the need to dial extra digits.
Kari’s law will make sure that people don’t have to dial a number to dial out when they are calling 9-1-1 in an emergency. But the law only applies to multi-line phones installed or manufactured *after February 2020.
So what about older phones?
911 dispatcher keeps cool, delivers his baby
A Lorain County dispatcher found himself on the other end of a 911 call Monday after his wife delivered a baby on their bathroom floor.
Sarah Davis suddenly went into labor at their house and quickly realized that there wouldn’t be enough time to get to the hospital, even though it was only three minutes away.
She said there wasn’t even time to call 911 before the baby was born, so her husband Mike used his dispatcher training to get through the basics.
“We always joked about him delivering the baby because he had the training,” Sarah said. “… It was so fast; there was no time to freak out.”
After the baby boy was born, Mike called dispatch and spoke with a friend of his to get him through the next steps. Sarah said she noticed that was when it sank in for him and he panicked a bit.
Support group helps 911 dispatchers cope with trauma
OTTAWA COUNTY — For those who work as 911 operators, it’s not a matter of if they’re going to hear something traumatic, but when.
“Not everybody can do this job,” said Megan Ross, who works as a dispatcher for Ottawa County. “Some people can, some people can’t, and there’s no middle ground. When we pick up the phone, we don’t know what we’re going to get.”
Ross has spent the last 16 years working for Ottawa County Central Dispatch, acting as the very first responder in countless emergencies. She said when you’re taking hundreds of calls a day like that, resilience is the key to being good at the job.
But about eight years ago, Ross responded to a call where an officer was killed in the line of duty, and that affected her in ways she had never planned for.
“It tore me up,” she said. “I went into a real nasty time. I was never suicidal, but I went into a real bad space where I was questioning everything I did on
911 Dispatchers Enlist Support Group to Help Cope with Trauma
BY DEVIN DELY, HOLLAND SENTINEL, MICH. / AUGUST 2, 2019
(TNS) — For those who work as 911 operators, it’s not a matter of if they’re going to hear something traumatic, but when.
“Not everybody can do this job,” said Megan Ross, who works as a dispatcher for Ottawa County. “Some people can, some people can’t, and there’s no middle ground. When we pick up the phone, we don’t know what we’re going to get.”
Ross has spent the last 16 years working for Ottawa County Central Dispatch, acting as the very first responder in countless emergencies. She said when you’re taking hundreds of calls a day like that, resilience is the key to being good at the job.
But about eight years ago, Ross responded to a call where an officer was killed in the line of duty, and that affected her in ways she had never planned for.
“It tore me up,” she said. “I went into a real nasty time. I was never suicidal, but I went into a real bad space where I was questioning everything I did on the job. It was a constant fear of something happening again, and it was a terrifying place to be in.”
About five years after the incident, Ross sat down with her boss to discuss her experience.
