9-1-1 calls for 4 River Valley counties directed to Crawford County

RIVER VALLEY (KNWA) — The 9-1-1 system for Johnson, Pope, Logan and Franklin Counties is out of service.

Service will resume tomorrow, Friday, Aug. 16. A specific time has yet to be determined.

Rick Covert with Franklin County Emergency Management said issues began at 3:30 a.m. Thursday, Aug. 15 when an AT&T cable ruptured. He said there were also issues with Century Link components. Century Link is the internet provider.

Covert added that both companies are working diligently to get necessary parts to fix the issues.

When a person dials 9-1-1, calls are directed to the nearest dispatching center, but because the system is down, calls will be routed to Crawford County dispatchers.

New technology being used in a Limestone County 911 call center

Work on Roanoke’s new, $15.7 million Emergency Communications Center is expected to be complete by the end of the year, according to E911 Center Manager, Sonya Roman. Work started on the 31,000-square-foot joint facility which will house both the City of Roanoke E911 Center and Virginia811 (i.e. Miss Utility). 

The partnership was born of a mutual need for better space for similar functions, dispatching professionals in response to incoming calls. The City of Roanoke 911 Center fields approximately 250,000 emergency calls annually and Virginia 811 approximately 1.25 million calls (for marking underground utilities). Both agencies operate 24-7.

Dispatchers in Phoenix seek PTSD help, first responder status

Emergency service dispatchers in Phoenix are gearing up for a meeting with city officials in an attempt to shore up emergency funding for staff, new systems and therapy resources as nationally, dispatchers are awaiting a decision in Washington D.C. that could impact how they are classified. 

Currently, 911 dispatchers in Arizona and across the nation are not considered first responders. Instead, they are generally considered clerical or administrative staff. 

“Dispatchers are the first of the first responders,” Frank Piccioli, President of the local chapter of the American Federation of State, County and Municipal Employees, said to the Arizona Mirror. 

I feel like a hero; 9-year-old boy helps deliver baby sister thanks to 911 dispatcher

I feel like a hero; 9-year-old boy helps deliver baby sister thanks to 911 dispatcher

By: Haley Bull

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TAMPA, Fla. — A family in Tampa has a lot to celebrate — a new bundle of joy who made a surprise appearance and her 9-year-old brother who helped it happen.

Princess Anntte Brantley’s family says she was born on August 6, weighing 6 lb. 14 oz.

“I see that she’s cute and I think, I think she’s having a good dream,” her big brother, Lindell Lyons, said.

New Emergency Communications Center Nearly Done

Work on Roanoke’s new, $15.7 million Emergency Communications Center is expected to be complete by the end of the year, according to E911 Center Manager, Sonya Roman. Work started on the 31,000-square-foot joint facility which will house both the City of Roanoke E911 Center and Virginia811 (i.e. Miss Utility). 

The partnership was born of a mutual need for better space for similar functions, dispatching professionals in response to incoming calls. The City of Roanoke 911 Center fields approximately 250,000 emergency calls annually and Virginia 811 approximately 1.25 million calls (for marking underground utilities). Both agencies operate 24-7.

Updated methods of contacting 9-1-1 coming soon

DES MOINES — Everyone knows you can call 9-1-1. But, did you know you can text 9-1-1? Iowa is one of the few states that has updated its technology to texting. But with new funding, they want to take it a step further.

The West Des Moines Public Safety Facility is one of 113 call centers in the state of Iowa that’s getting a new upgrade called Next Generation 911.

Assistant Chief Dispatcher Rob Dehnert says being a dispatcher can be overwhelming.

“It goes from periods of sheer terror. People are calling in with everything. Anytime they need to summon the assistance of police, fire, and EMS and request those services that’s the calls they take.”

But getting that help is becoming easier.

Being able to send video to 9-1-1 is coming soon, says Program Manager Blake Derouchey.