by AllThingsECC.com | Aug 29, 2019 | Comm Center News
Video is available when you click on “read full story”.
The 911 dispatcher who took the call of a
drowning woman in Fort Smith on Saturday had already resigned before she
took the call, Danny Baker, interim police chief, told 40/29 News.
Saturday morning was already scheduled to be her last shift.
47-year-old Debra Stevens died when her car was swept away by flood
waters. The Fort Smith Police Department released audio files of her 911
call.
In the recording, the dispatcher can be heard telling Stevens to “shut
up,” telling her the incident “will teach you” and telling her not to
cry. At one point she told Stevens she had put herself in danger. She
also told Stevens she had other calls to take.
by AllThingsECC.com | Aug 29, 2019 | Comm Center News
Traffic in North Texas can
change in an instant. We tell you about it every morning and the people
over at MedStar deal with it all the time.
Often medical emergency personnel are rerouted while trying to get patients to the hospital.
We
were inside MedStar’s communications center to give you a firsthand
look at how it’s done. It’s a roadwork utility system that helps MedStar
navigate the best ways possible to get to an emergency regardless of
traffic or weather.
“It’s very, very real time. It’s very granular.
Read More…
by AllThingsECC.com | Aug 29, 2019 | Comm Center News
COLUMBIA CITY — Columbia City’s 911
dispatchers began taking calls in a new location earlier this month —
but not far from its previous location.
The
city unveiled its new dispatch center, holding a ribbon cutting and
open house on a Tuesday evening and taking its first calls the next
morning.
The City Council made
the decision to move forward with the $1.6 million project about eight
months ago. Since then, a portion of City Hall quickly transformed —
from the mayor’s former office and conference room to a nearly brand-new
center with the latest technology.
Read More…
by AllThingsECC.com | Aug 29, 2019 | Comm Center News
SHEBOYGAN – There’s a hum of activity
even on a slow day. Several screens tower over each 911 dispatcher, and
there are usually four or five dispatchers. Red and green lights flicker
on and off indicating when one of them is on the phone or radio.
This
room is dark. But it’s organized. And it withstood the chaos of 605
calls in five hours when three tornadoes left a trail of damage during a
vicious storm that pummeled Sheboygan County on Aug. 28, 2018.
A
year later, some protocols have changed as a result, and that day is
one the staff of the Sheboygan County Emergency Communications Center
will not soon forget.
Read More…
by AllThingsECC.com | Aug 28, 2019 | Comm Center News
For Laura Minnick, it feels like Christmas has come early at work.
The
desk where the Amherst County dispatcher of nearly 14 years sits to
answer incoming emergency calls during 12-hour shifts recently received
improvements as part of an overall upgrade for dispatchers’ stations at
the county’s 911 call center.
Along with new chairs, the consoles
have been updated to elevate so dispatchers can stand if they wish for
more movement and flexibility during long shifts. Consoles also have
been fitted with holders for beverages, new chargers built into the
units and a device with individualized heating and cooling for each
desk.
by AllThingsECC.com | Aug 28, 2019 | Comm Center News
When you’re faced with an emergency and need to call 911, you need
someone to pick up. But those on the other end of the line are facing
their own emergency.
Next week, Twin Falls, Idaho, will have only eight dispatchers on
staff. Any less than that, and it’s not possible to adequately operate
the center, Director Tami Lauda said.
The center is budgeted to have 12 dispatchers, but it’s rarely fully
staffed. In the past three years, the highest number of dispatchers
employed has been 11 — on paper, Lauda said.
