Moving of 911 dispatchers prove to be slow process

SHEPHERDSVILLE — The wheels of government turn slowly, even when First Responders are involved.

The anticipated opening of the new 911 Central Dispatch center is running behind schedule.

Larry Coy, a member of the county’s Emergency Management Agency, said work continues on the new dispatch center to be located on Saltwell Road.

However, the anticipated relocation to the new facility…

Avaya and Komutel Establish the Road to New Levels of Public Safety Capability With Ontario …

SANTA CLARA, Calif.–(BUSINESS WIRE)–

Avaya Holdings Corp. (AVYA) and Komutel, in close collaboration with Combat Networks, Bell Canada, and the Ontario Provincial Police (OPP), conducted the first Next Generation 9-1-1 (NG9-1-1) emergency test call in Ontario and one of the first in Canada using commercially available solutions.

During a test conducted with Bell Canada, the Komutel-Avaya NG9-1-1 call handling architecture successfully received an NG9-1-1 test call from the Bell 9-1-1 ESInet network. This key milestone is a first step towards…

RapidDeploy Announces Lightning Partner Program to Create End-to-End Cloud Public Safety …

AUSTIN, Texas, Oct. 28, 2019 /PRNewswire/ — RapidDeploy, the leader in Cloud Aided Dispatch software for emergency communications centers, announces the launch of its Lightning Partner Program. The Program creates an integrated end-to-end ecosystem of visionary technology partners who believe in democratizing public safety utilizing cloud native technology. The solutions, integrated across Microsoft’s Azure Government cloud, will…

Five NKY Dispatchers Graduate from State Academy

Twenty-three law enforcement dispatchers graduated earlier this month from the Public Safety Dispatch Academy at the Kentucky Department of Criminal Justice Training. The 128th telecommunications class includes five dispatchers from Northern Kentucky agencies.

The students graduating from the Public Safety Dispatch Academy represent the successful completion of a highly structured and comprehensive curriculum. The five weeks of training consisted of 205…

Who answers your 9-1-1 calls in Potter County?

AMARILLO, Texas (KVII) — Have you ever thought about who answers your 9-1-1 calls? ABC7 introduces you to a Potter County 9-1-1 dispatcher who has worked at the Potter County Sheriff’s Office for a little over 17 years.

Traditionally, Saturday mornings are slow, but senior dispatcher Mandi Jones says it typically goes like this:

“9-1-1 what is your emergency? Can you tell me if anyone’s injured?,” said Jones. “So it’s either where are you or what’s happening.”

Despite a common belief that every day is different…

911 dispatcher finds herself on the other side of an emergency after home goes up in flames

PAYSON — A Utah County 911 dispatcher who lost her home to a fire earlier this month is warning other homeowners to double-check their insurance policies after she was told her policy isn’t going to pay for what she lost.

She was returning home from work on Oct. 12 when she saw something nobody hopes to ever see.

“I turned down my street and saw smoke, flames, 8-foot flames coming…