Lives on the line: A special report on 911 dispatchers (IL)

A federal bill has passed the House and is awaiting a vote in the Senate that would reclassify 911 dispatchers as first responders. Currently, dispatchers are considered a clerical, administrative role. But, for those who do the job, and those who rely on them, they’re so much more.

At home, Damairus Reddick is a hero to his two little girls. At work, he’s a different kind of protector, cloaked in the darkness of the dimly-lit Peoria County Dispatch Center.

Reddick’s career choice was born from tragedy in his own life…

How do wildfires get their names? (CA)

Their names are seared into the collective consciousness of California: The Griffith Park fire of 1933. The Bel-Air fire of 1961. The Tunnel fire of 1991. The Camp fire of 2018.

Spurred by high winds, low humidity and an abundance of fuel, California’s most destructive fires remake its cities and scorch its wildlands.

When the fires rage, their names are all around us. They’re hashtagged on our Twitter… 

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Columbia 911 first to adopt new program (OR)

More than 350,000 out-of-hospital cardiac arrests occur in the United States annually, according to the American Heart Association, the world’s leading voluntary organization devoted to a world of longer, healthier lives. Cardiac arrest is a life-threatening condition with about a 10-minute life expectancy without immediate CPR from a bystander. With emergency medical service (EMS) providers, on average, arriving on scene in seven minutes following a 9-1-1 call, the chance of survival significantly improves… READ MORE

Shortage of dispatchers in Clay County; We’re working with basically half our staff (FL)

CLAY COUNTY, Fla. – There’s a shortage of dispatchers in some of our local counties – they are the first people you turn to when you need help. 

It’s a tough job under any circumstances. But right now, being a dispatcher in Clay County, is even tougher.  “They’re tired of working overtime. You’ve got some people working seven to eight days straight without a day off,” said Ashley Barber, lieutenant of communications. Barber said…

DC 911 takes 7-minutes & much confusion to send help to firefighters at a gas leak (DC)

Once again DC 911 shows it can’t handle its basic mission

There’s more proof this (Wednesday) afternoon the 911 center in the Nation’s Capital is incapable of performing its core mission of sending the right help to the right location in a timely manner. In today’s incident, DC Fire & EMS Department Engine 1 attempted to get two additional engine companies and a battalion chief to assist with a natural gas leak. Amid much confusion at the Office of Unified Communications (OUC or 911 center), it took dispatchers approximately seven minutes… READ MORE

911 What’s Your Emergency? (CA)

The emotional consequences of being a 911 dispatcher is overwhelming, and Stockton California Highway Patrol Dispatchers have found strength through the madness.

Dispatchers have a 24 hour service, keeping their community safe by answering and resolving intense emergency phone calls. They do their absolute best to keep victims… READ MORE