by AllThingsECC.com | Oct 28, 2019 | Comm Center News
KALAMAZOO, Mich. — 911 dispatch centers across the country are understaffed, face high burnout rates among dispatchers, and dispatchers can experience post-traumatic stress disorder, according to the National Emergency Number Association, which makes hiring a challenge.
The Kalamazoo County Consolidated Dispatch Authority has shortage of 16 employees, according to executive director Jeff Troyer. The dispatch authority combined five 911 dispatch…
by AllThingsECC.com | Oct 28, 2019 | Comm Center News
The territory has never had the same 9-1-1 service most other Canadian residents take for granted, relying instead on local numbers for police, fire, and ambulance in each community.
Work to introduce the service began in 2017. A senior manager overseeing 9-1-1’s introduction delivered a final presentation to Yellowknife city councillors on Monday, a week before its go-live date.
Eleanor Young, deputy minister of municipal and community affairs, confirmed…
by AllThingsECC.com | Oct 28, 2019 | Comm Center News
MONTREAL — Urgences-Sante has admitted to a ‘lack of professionalism’ on the part of two paramedics who responded to a 911 call last month.
Linda Jones Dion filed a formal complaint after it took nearly three hours to transport her husband to the hospital.
The incident happened on Sept. 21, when the long-term care residence in Ste-Anne-de-Bellevue where Jones-Dion’s husband Claude Dion lives, called 9-1-1 to take the man, who has dementia and prostate cancer, to the hospital…
by AllThingsECC.com | Oct 28, 2019 | Comm Center News
FRANKLIN, Ind. – A bill is making its way through Congress that would recognize 911 dispatchers as first responders. It is called the 911 SAVES Act and it is getting a lot of support from a dispatch center in Johnson County.
U.S. Representatives Norma J. Torres (D-CA), a former 911 dispatcher, and Brian Fitzpatrick (R-PA), a former FBI Special Agency, introduced the bipartisan bill. Right now, a federal database by the Office of Management and Budget classifies 911 dispatchers…
by AllThingsECC.com | Oct 28, 2019 | Comm Center News
Verizon Connect has announced the launch of Verizon Connect Field Service Dispatch for Australia.
The solution makes it easy for dispatchers to efficiently schedule and communicate job information to technicians and customers throughout the day, in near-real-time.
Verizon Connect Field Service Dispatch works with the Verizon Connect Reveal platform to combine both vehicle location data and technician status.
This helps operation managers…
by AllThingsECC.com | Oct 28, 2019 | Comm Center News
ER dispatchers seriously aren’t paid enough. The stress and trauma that this job comes with is insurmountable, and deserves a lot of respect. Some of the calls they get can be life changing, not just for the people involved, but also the dispatchers themselves.
u/King_bob992 asked: Emergency service dispatchers, what is the scariest call you have ever gotten?
You’re definitely in the right profession.
One of the first calls I ever took. Woman calls up a…
