by AllThingsECC.com | Nov 1, 2019 | Comm Center News
Someone listed as a “concerned citizen” tells NewsChannel 6 a 911 call was mishandled. The person says the dispatcher refused to dispatch an ambulance for a medical emergency. The ambulance company says the ambulance was on the way and the response from the dispatcher was simply a miscommunication.
The email was sent to NewsChannel 6 from “concerned citizen” with the headline “Gold Cross EMS Refuses to Dispatch Ambulance after 911 for Unconscious student…
by AllThingsECC.com | Nov 1, 2019 | Comm Center News
Consider the inordinately stressful and demanding job of 911 operators, who share the fear and suffering of victims 24 hours a day, 365 days a year, nights, weekends and holidays.
Think about the emotional swings they experience – the high after talking down a potential suicide, the devastating blow when on the line as a trigger was pulled.
Think about the heart-stopping messages they deal with: A shooter at the high school; a frantic domestic violence victim locked…
by ECC Editor | Nov 1, 2019 | Comm Center News
JOHNSON COUNTY, Ind. (WTHR) — There is a movement underway to reclassify Indiana’s 911 operators as first responders. That change would put 2,200 operators on par with police, fire and EMS workers.
Every day 911 operators across the state answer calls of people needing lifesaving help.
Heath Brandt is the executive director of the Johnson County Public Safety Communications Center.
“Clerical workers is what the government… READ MORE
by ECC Editor | Nov 1, 2019 | Comm Center News
Ocean City wants to revisit its long-held quest to handle its own 911 calls. Expectations for any changes on this front should be low.
For at least 25 years, Ocean City officials have tried to convince Worcester County to allow 911 calls originating on the island to be answered in the resort. It makes sense. Currently, if a person dials 911 from 64th Street, one block south of Ocean City’s communications center… READ MORE
by ECC Editor | Nov 1, 2019 | Comm Center News
GRAND ISLAND, Neb (NTV) – Ravaged by floods and tornadoes, Grand Island prepares for the future with its new Emergency Management and Communications Center.
The dispatchers who work there are the first first-responder to many emergencies but if a disaster affected them at their center in the basement of City Hall… READ MORE
by AllThingsECC.com | Nov 1, 2019 | Comm Center News
The cellphones that have revolutionized the way we communicate also pose real challenges for our 911 emergency response system. Three-fourths of the calls to Benton County’s 911 system now come from cellphones, which take up to three times longer to manage than landline calls. That’s because landline calls display the actual address of the call immediately, so dispatchers instantly know where to send responders. Not so with cellphones….
