by AllThingsECC.com | Nov 2, 2019 | Comm Center News
SALT LAKE CITY — A 911 dispatch company accused of creating ineffective software is defending itself from allegations in a lawsuit filed earlier this week.
Bre Lasley and her sister narrowly survived a home invasion four years ago in Salt Lake City, calling 911 four times as they fought off a man with a knife.
Both women suffered stab wounds. Dispatchers who received the calls did not send an officer.
Instead, their lives were saved by an officer…
by AllThingsECC.com | Nov 2, 2019 | Comm Center News
In September, even before the October wildfires began to ravage parts of northern and southern California, governor Gavin Newsom announced two contracts totaling nearly $2 million for developing technology to facilitate wildfire detection and emergency decision-making.
The contracts are part of the Wildfire Innovation Sprint, the result of an executive order signed in January by Newsom on his first day of office. The order was designed to jump-start adoption of technological innovations by state agencies.
“The whole idea behind this process was to….
by AllThingsECC.com | Nov 1, 2019 | Comm Center News
VANCOUVER, Nov. 1, 2019 /CNW/ – Bargaining between E-Comm 9-1-1 and the Emergency Dispatchers of BC has reached impasse. Mediated talks broke down today, with the employer unwilling to address key union concerns around low wages, cost of living, overtime, missed breaks, poor working conditions, burnout, and high attrition, says CUPE Local 873-02, the union representing 9-1-1 operators and support staff in B.C.
“It became apparent during bargaining that E-Comm is desperately underfunded. For an organization that provides…
by AllThingsECC.com | Nov 1, 2019 | Comm Center News
FORT SMITH — The Sebastian County Intergovernmental Cooperation Council discussed a proposed interlocal agreement Thursday for radio dispatch services.
The proposed agreement is meant to address a staffing shortage in the Sebastian County sheriff’s office in relation to some of the services it provides to 10 cities.
The agreement states …
by AllThingsECC.com | Nov 1, 2019 | Comm Center News
Someone listed as a “concerned citizen” tells NewsChannel 6 a 911 call was mishandled. The person says the dispatcher refused to dispatch an ambulance for a medical emergency. The ambulance company says the ambulance was on the way and the response from the dispatcher was simply a miscommunication.
The email was sent to NewsChannel 6 from “concerned citizen” with the headline “Gold Cross EMS Refuses to Dispatch Ambulance after 911 for Unconscious student…
by AllThingsECC.com | Nov 1, 2019 | Comm Center News
Consider the inordinately stressful and demanding job of 911 operators, who share the fear and suffering of victims 24 hours a day, 365 days a year, nights, weekends and holidays.
Think about the emotional swings they experience – the high after talking down a potential suicide, the devastating blow when on the line as a trigger was pulled.
Think about the heart-stopping messages they deal with: A shooter at the high school; a frantic domestic violence victim locked…
