For those behind the scenes, pride as NWT’s 9-1-1 goes live

The territory’s long-awaited 9-1-1 service is officially live. Those in the room for the service’s opening moments in the NWT, decades in the making, described the “exciting and surreal” feeling of the number coming to life.

Newly hired dispatchers were joined by technicians, response staff, managers, and experts in a crowded room for the launch at 8am on Monday. The precise location of the dispatch centre…

Lumberton dispatcher charged in deadly crash (NC)

LUMBERTON, N.C. (WPDE) — A Lumberton dispatcher was charged in connection with a deadly wreck this past Friday on Wire Grass Road in Robeson County, according to officials.

Tamla Terael McRae, 44, is charged with driving while impaired, according to Master Trooper Jody Connor with North Carolina Highway Patrol.

Connor said Green’s car went left of center of the road and hit another car.

That car then ran off the road…

911 dispatchers are first responders (WV)

BUCKHANNON — The Upshur County Commission endorsed a proclamation on Thursday, recognizing E911 telecommunicators as first responders. On March 7, 2019, California Representative Norma J. Torres referred to the House Committee on Education and Labor to review and make revisions to the Standard Occupational Classification System. This action became cited as the “Supporting Accurate Views of Emergency Services Act of 2019” or the “911 SAVES Act.”

According to the H.R. 1629 -911 Saves Act, the overall purpose of the 911…

DC 911 takes 7-minutes & much confusion to send help to firefighters at a gas leak (DC)

Once again DC 911 shows it can’t handle its basic mission

There’s more proof this (Wednesday) afternoon the 911 center in the Nation’s Capital is incapable of performing its core mission of sending the right help to the right location in a timely manner. In today’s incident, DC Fire & EMS Department Engine 1 attempted to get two additional engine companies and a battalion chief to assist with a natural gas leak. Amid much confusion at the Office of Unified Communications (OUC or 911 center), it took dispatchers approximately seven minutes… READ MORE

Peoria man arrested for downloading child porn on Peoria Police Emergency Communications Center public WiFi

A Peoria man,  Nicky McDonald, has been arrested for child pornography. We are learning more about the case from a Freedom of Information Request.

McDonald is a registered sex offender and police records show he used public WiFi to access porn sites.

According to police in early August, McDonald was seen sitting outside of the Peoria Police Emergency Communications Center using their public WiFi. Their initial investigation showed McDonald was looking up porn sites on his phone using that WiFi.

After police got….

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Too many calls choke 112 on day of launch

(Editors note: 112 is their equivalent to 911. This Story is from India.)

BENGALURU:  The dial 112 helpline which was inaugurated with much fanfare by Chief Minister BS Yediyurappa, had its lines choked on Thursday. The newly set up command centre in Bengaluru has 60 answering points with two Primary Rate Interface (PRI). 

“The response was high until 6pm on Friday and we received an average of 22,000 calls per hour from Jio network alone. We received a good response but it was unprecedented,” said ADGP (Communication, Logistics and Modernisation), R P Sharma.

The department will….

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