When a person needs to call 911, more often than not, it is due to a serious life changing event happening at that very moment.
When a call to the 911 center comes through, dispatchers are trained to answer the call immediately and start gathering the information needed to send the correct agency to the correct location.
But, the dispatchers’ jobs do not end there. Once police, EMS or a fire department… READ MORE
The Chula Vista Police Department recently expanded its Emergency Communications Center from eight dispatcher consoles to 11, with a new phone system that allows dispatchers to pinpoint the location of cell phone calls within three meters, a significant improvement from the previous system which could only locate calls from landlines.
By the end of the year, CVPD will also make use of RapidDeploy, a cloud-aided dispatch system used across the nation that allows dispatchers … READ MORE
SKAGIT COUNTY, Wash. — A comprehensive analysis of Skagit 911 found the emergency dispatch center lacking sufficient staff, planning and the ability to continue operating during disasters.
The report highlights issues with hiring and keeping staff, which is a problem at dispatch centers nationwide, said Stacy Banker, consulting services manager...READ MORE
An assessment team from the Commission on Accreditation for Law Enforcement Agencies Inc., (CALEA) will be in Pueblo November 19 to conduct an on-site assessment of the Pueblo County Sheriff’s Office Law Enforcement Bureau and Communications Center as part of re-accreditation reviews.
The Sheriff’s Office’s Law Enforcement Bureau received the CALEA Advanced Law Enforcement accreditation rating in 2016. The Sheriff’s Office Communications Center received…READ MORE
The Sterling City Council learned Tuesday night that the Sterling Emergency Communications Center is offering a new way for the public to reach them in an emergency.
Valicia Lybrand, SECC director, reported on the implementation of a new text-to-911 service that allows people to send a text message using their cell phones to the emergency dispatchers. The service is being provided courtesy of Logan County E911 Authority Board, she noted.
The service has been live for several weeks and has already been used on a couple of calls…
SCHENECTADY — Dispatchers in the Schenectady County central dispatching center will get pay boosts under a new three-year contract designed to help the county recruit and keep public safety dispatchers.
The County Legislature on Tuesday approved the agreement, which will be retroactive to last January and immediately boost the pay of new trainees from $33,578 to $37,276 — an increase of more than 11 percent.
The base rate for experienced dispatchers will immediately increase 4.33 percent…
