by AllThingsECC.com | Nov 22, 2019 | Comm Center News
As the first significant snow of the
season approached northern Arizona this week, many made the decision to
drive slow and ease into the curves on the road.
There
were reports of some crashes, like an overturned Coors beer truck on
South Lake Mary Road and a person who walked away with minor injuries
from slamming their car into a tree. But meanwhile, dispatchers working
out of the Flagstaff Police Department and Coconino County Sheriff’s
Office building were taking calls all day to ensure they helped everyone
they could.
Katie Brandis, a communications manager who oversees the dispatchers, couldn’t….
by AllThingsECC.com | Nov 21, 2019 | Comm Center News
JACKSONVILLE, Fla.
– You hear a lot about Jacksonville Fire and Rescue Department’s
firefighters and paramedics. They are some of the first you see on a
scene to protect the community when things go wrong. But seldom do you
hear about the first, first responders — the 911 dispatchers.
On an average day, JFRD receives 420 calls made to 911. From talking callers through delivering babies to giving life-saving CPR instructions, the dispatchers ….
Read More….
by AllThingsECC.com | Nov 21, 2019 | Comm Center News
PITTSBORO — On Oct. 21, the Chatham County Board of Commissioners
voted 5-0 to approve an agreement between the county and the North
Carolina 911 Board for a $2.3 million grant to contribute to the
upgrades of the county’s public safety radio system.
The funds will allow the public safety radio system to receive a complete overhaul from a VHF/UHF system to an 800 MHz VIPER (Voice Inoperability Plan for Emergency Responders) system. The money will go toward….
Read More….
by AllThingsECC.com | Nov 21, 2019 | Comm Center News
FAIRMONT – Marion County’s 911 public safety telecommunicators received official recognition this week as first responders.
The Marion County Commission signed a resolution to officially recognize dispatchers as first responders at its Nov. 20 meeting.
“To
honor the men and women who serve in this crucial position, we
recognize these individuals throughout Marion County by proclaiming to
consider them true ‘First Responders,’” the commission stated in a
resolution.
The
resolution goes on to state that 911 public safety telecommunicators
serve 24 hours a day, seven days a week, just like firefighters, law
enforcement officers and emergency medical service workers.
It states that 911 public safety telecommunicators….
by AllThingsECC.com | Nov 21, 2019 | Comm Center News
Albemarle County will hire its own emergency manager coordinator.
The
Charlottesville-UVa-Albemarle Office of Emergency Management division
within the regional Emergency Communications Center has handled county
and regional emergency management duties with a coordinator and
assistant.
On Wednesday, the Albemarle County Board of Supervisors voted….
Read More….
by AllThingsECC.com | Nov 21, 2019 | Comm Center News
MELVILLE, N.Y.–(BUSINESS WIRE)–Nov 20, 2019–
November 20,
2019 — Comtech Telecommunications Corp. (NASDAQ: CMTL) announced today
that its subsidiary, Comtech Solacom Technologies, Inc. (“Solacom”),
which is part of Comtech’s Commercial Solutions segment, will provide
call handling systems and solutions to Telstra as the initial answer
point for the entire population of Australia, for efficient management
of emergency calls from across the country. Telstra, the Australian
telecommunications provider that is responsible for the country’s
emergency call handling services, recently confirmed the nationwide
deployment of Solacom’s Guardian systems and solutions when it announced
the opening of a new, 24-hour Triple Zero contact center in Adelaide.
A
Triple Zero (“000”) contact center in Australia is the equivalent of a
911 public safety answering point (“PSAP”) in North America. The new
20-position contact center in Adelaide is connected to the country’s
other two contact centers in Sydney and Melbourne. With a third Triple
Zero contact center, Telstra has more flexibility to handle peak call
volumes, increase staffing levels, and provide an additional layer of
assurance for citizens.
Together,
the three Solacom Guardian-powered contact centers will handle the more
than 8.9 million Triple Zero calls that are made in Australia each
year.
“Delivering more advanced emergency call handling services
is critical to improving our national public safety infrastructure and
ensuring all Australians have the fastest possible access to emergency
assistance when they need it most,” says the Hon Paul Fletcher,
Australia’s federal minister for communications, cyber safety, and the
arts. Telstra’s three Triple Zero contact centers are designed so that
the first available agent at any center answers the call, no matter
where the call originates.
“We take our responsibility to manage
Triple Zero calls across the country very seriously,” says Jane
Elkington, principal, Triple Zero, Telstra. “By upgrading to the
next-generation Solacom solutions, we have an advanced, digital platform
that allows us to roll out important new capabilities in the short and
longer terms. We’ll start in May 2020 with Advanced Mobile Location
(“AML”), which enables emergency services personnel to more accurately
pinpoint the location of people calling from mobile devices. In the
future, we’ll have the ability to provide multimedia contact options
such as messaging and video calling.”
Solacom Guardian call
handling systems and solutions provide the most flexible multimedia call
handling and management available. The full-featured, purpose-built
offerings are engineered from the ground up and the inside out to
provide complete, multimedia call control for any size of operation —
from two-position centers to statewide or nationwide deployments. They
provide all of the functionality needed to manage emergency calls in any
format, collect real-time information from any source, and speed
delivery of rich situational awareness data to emergency response teams.
Because
Guardian solutions are designed to simplify ongoing evolution, they can
be easily extended to include Guardian Text, an integrated service for
Text-to-911 and Text-from-911 calls, as well as future additions of
real-time texting, and Guardian Map, an interactive 3D geolocation and
mapping application. To help streamline its operations and meet
compliance requirements, Telstra also implemented Solacom Guardian call
reporting, an innovative application that collects, records, and
analyzes call data.
“We’re very proud to be partnering with
Telstra as they bring next-generation emergency call handling and
management services to all Australians,” says Solacom President, Pierre
Plangger. “Australia’s nationwide deployment, strong focus on
accelerating emergency call response times, and vision to support
multimedia calling are models for every organization planning their
evolution to next-generation emergency services. We look forward to
strengthening our partnership with Telstra and to providing the
technology needed for AML and other enhanced features to help keep
Australians safe.”
About Solacom
Solacom emergency
call handling and management solutions are built on more than 30 years
of research and innovation in the application of advanced hardware and
software technologies for public safety. For more information, visit: www.solacom.com
About Comtech
Comtech
Telecommunications Corp. designs, develops, produces, and markets
innovative products, systems, and services for advanced communications
solutions. Comtech sells products to a diverse customer base in the
global commercial and government communications markets. For more
information, visit: www.comtechtel.com
Certain
information in this press release contains statements that are
forward-looking in nature and involve certain significant risks and
uncertainties. Actual results could differ materially from such
forward-looking information. The Company’s Securities and Exchange
Commission filings identify many such risks and uncertainties. Any
forward-looking information in this press release is qualified in its
entirety by the risks and uncertainties described in such Securities and
Exchange Commission filings.
