Audit: 9-1-1 Fee Collection Needs Better Oversight (MD)

Despite Maryland’s complex system for assessing 9-1-1 fees, collection of the funds is infrequently audited ― an issue that drew concern from a legislative commission this summer after years of incorrect billing by a major mobile carrier and has now drawn scrutiny from legislative auditors.

An Office of Legislative Audits review released publicly this week included recommendations for ways to review whether payments to the state’s 9-1-1 Trust Fund are made properly to support emergency call centers throughout the state.

State Sen. Cheryl C. Kagan (D-Montgomery), who chairs the Commission to Advance Next-Generation 911 Across Maryland, will introduce ….

Renovations Aim To Make Broome 911 Call Center Faster, More Reliable, And Comfortable For … (NY)

TOWN OF DICKINSON, N.Y. –

Broome County 911 dispatchers are now working out of a newly renovated space in the Emergency Services building.

The improvements, paid for with 911 surcharges, include new furniture, desks, and upgrades to technology. 

The Director of Emergency Services, Michael Ponticello says they needed to upgrade things like wiring and cabling, which required them to pull up the floors, so it was the right time to give the space a complete overhaul. 

Dispatchers say the upgrades make their….

Pearl Street Diner prepping Thanksgiving meals for local dispatchers and first responders (NY)

ALBANY, N.Y. (NEWS10) – This time of year is not only about food, but family. However, not everyone has the opportunity to spend it with their loved ones.

Many have to work and can’t spend the holiday with their family. To show appreciation, the Pearl Street Diner is prepping Thanksgiving meals for local dispatchers and first responders in the Albany County.

“Thanksgiving and any other holiday, the first responders have to work. It’s not like other people who have the day off and can spend it with their family,” Owner of Pearl Street Diner, Anthony Mitsios said. “So this year, we are deciding….

Jefferson County 911 dispatchers learn Telecommunicator CPR (WI)

JEFFERSON — The dispatch staff at the Jefferson County Sheriff’s Office 911 Center this week completed training in Telecommunicator CPR or Dispatch Assisted Bystander CPR.

According to Todd Lindert, communications supervisor at the sheriff’s office, the Dispatch Assisted Bystander CPR program is dedicated to increasing the overall cardiac arrest survival rate within the state.

“Through funding provided by Advancing Healthier Wisconsin Endowment Healthier Wisconsin Partnership Program (HWPP), the Dispatcher CPR program will create….

Changes coming to 911, dispatch services (CO)

RANGELY | The small meeting room at Rangely Town Hall was filled to capacity Tuesday with 911 emergency services professionals, police, fire, EMS, town employees, elected officials and concerned citizens to listen to Rio Blanco County Emergency Manager Ty Gates present the “State of 911 Communications.”

In 2018 the Colorado Public Utilities Commission (PUC) began negotiations with vendors to develop and install a statewide Emergency Services Internet Protocol Network (ESInet) system that will accommodate NG911 and geospatial location technology. Centurylink was awarded the contract in January 2019 and released new 911 tariffs and a timetable for installation throughout the State of Colorado. Currently Centurylink is the only company offering 911 service.

ESInet is a separate internet designed for emergency services and is the technical backbone of the NG911 system. ESInet is a critical first….

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El Paso 911 Communications Center gets recognized for outstanding professionalism (TX)

EL PASO, Texas (KTSM)- The 911 Communications Division was recognized at the 2019 Texas Emergency Medical Services (EMS) Conference this Nov. 26.

In a press release, officials state the award came after the outstanding professionalism with which the Communications Center performed during the events of August 3.

“This speaks volumes about the outstanding quality of service that our 911 Center provides to our community, not only on August 3 but every day,” said Mario D’Agostino, Fire Chief of the El Paso Fire Department in the release.

Officials say Public Safety Communicators Michele Acosta, Janet Estrella, and Bernadette M. Falcon Barba, each representing one of the three functions of….

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