by AllThingsECC.com | Apr 17, 2025 | Comm Center News
As AI technology keeps pushing forward, it is bound to be integrated into law enforcement communication centers. AI-powered dispatch systems offer improved service delivery with more efficiency, faster response delivery and better application of the resources relating to emergency services. This article outlines the chronological perspective of the development of AI-powered dispatch systems and defends the stance that their implementation is pivotal for the future of public safety.
by AllThingsECC.com | Apr 17, 2025 | Comm Center News
Stop Diverting 9-1-1 Cell Phone Charges and Invest in the Next Generation of Emergency Response
In recognition of National Public Safety Telecommunicators Week, the New York State Association of Counties (NYSAC) released recommendations for strengthening 9-1-1 services in New York. The report outlines the challenges counties face, exposes critical funding issues, and provides policy recommendations to build a stronger emergency communications system, including urging the state to end the diversion of 9-1-1 funds.
by AllThingsECC.com | Apr 16, 2025 | Comm Center News
WEST CHESTER, Pa. (WPVI) — April 13-19 is designated as National Public Safety Telecommunicators Week (NPSTW ) in the United States, honoring 911 dispatchers’ commitment, service, and sacrifice.
It’s a job that keeps you on your toes, and Michael Groff has been doing it for more than a decade in West Chester Borough. It can be high-stress and high-stakes meeting the community’s needs and serving as a lifeline to officers and others in the field.
by AllThingsECC.com | Apr 16, 2025 | Comm Center News
SPOKANE VALLEY, WA — A 45-year-old woman, referred to as “Jane Doe” by authorities, was arrested on April 13, 2025, for repeatedly misusing the 911 emergency text system after sending more than 300 messages in less than three hours.
by AllThingsECC.com | Apr 16, 2025 | Comm Center News
“During this week, we honor the dedication and hard work of our EPSO telecommunications team, including dispatchers, call-takers, dispatch technicians, trainers, and all public safety telecommunicators who respond when called upon,” said El Paso County Sheriff Joseph Roybal. “To our unseen heroes behind the console, the voice on the line—thank you for being the ‘first’ responder at the scene, the calm in the storm, and for showing compassion to the citizens of the Pikes Peak region.
“Your commitment, kindness, and professionalism save lives and keep our law enforcement officers and first responders safer every day. We appreciate you and are grateful!”
by AllThingsECC.com | Apr 16, 2025 | Comm Center News
By Zenji Nakazawa | Acting Chief, Public Safety and Homeland Security Bureau
Could you talk a distraught parent through delivering their baby and clamping the umbilical cord? What about guiding a lost, elderly person battling dementia and paranoia, along with her six-year-old grandson, out of the woods to safety? Now, imagine doing all of this over the phone, where every decision can mean the difference between life and death. This is just a glimpse into the extraordinary challenges our nation’s dedicated 911 telecommunicators face on any given workday.
During this year’s National Public Safety Telecommunicators Week, I want to take a moment to recognize and celebrate our incredible 911 telecommunicators across the nation.
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