by AllThingsECC.com | Jan 9, 2020 | Comm Center News
ALBANY – It’s a problem NewsChannel 13 has been following for years, short staffing at the dispatch center in the city of Albany.
Back in September, NewsChannel 13 covered the story after only three dispatchers were working overnight, two of them doing a double shift.
“They’re up to 684 mandates,” said Albany Police Officer’s Union President Gregory McGee, back in December, about mandates for dispatchers in 2019. “Two dispatchers alone have…
by AllThingsECC.com | Jan 9, 2020 | Comm Center News
Imagine a job where your actions in the first few seconds after you pick up the phone can impact lives.
That’s the reality our members working as emergency dispatchers face each day they report to work, sit down at their consoles and prepare to answer the public’s calls for help.
“We have to find common ground with the person calling right away…
by AllThingsECC.com | Jan 9, 2020 | Comm Center News
CUMBERLAND — As the county moves into the new decade, emergency communication specialists are getting a tool to aid callers during an emergency.
The Allegany County Joint Communications Center has purchased Apple iPad tablets to replace a dated, flip card system that provides callers instructions during an emergency.
“When a citizen calls 911, our communication specialists are trained to narrow down the call type and to provide pre-arrival medical care…
by AllThingsECC.com | Jan 8, 2020 | Comm Center News
KANAWHA COUNTY, W.Va. (WOWK) – 911 dispatchers; answering calls and getting the community emergency help. A job that can be strenuous and sometimes scary.
“Like Metro 911 yesterday…they did a fabulous job,” says Jim Brown, a retired 911 telecommunicator.
Metro 911 received 700 calls in two hours; to put it in perspective, in a 24 hour period they typically get about 1,500…
by AllThingsECC.com | Jan 8, 2020 | Comm Center News
RALEIGH, N.C. (WTVD) — If you ever find yourself in an emergency, you now have a new option to ask for help and it doesn’t involve calling anyone.
Raleigh-Wake Emergency Communications is now accepting pictures and videos sent via text to 911.
Emergency Communications Director Dominick Nutter said the enhanced service went live about six months ago…
by AllThingsECC.com | Jan 8, 2020 | Comm Center News
CLARK COUNTY — Another person in the Miami Valley was jailed for making unnecessary 911 calls, a Clark County man who was barking like a dog at one point during numerous calls Tuesday to dispatchers.
Earlier this week, a Washington Twp. woman was accused of making nearly 80 911 calls in recent weeks. News Center 7’s Jenna Lawson listened to the Clark County 911 calls, during which the man repeatedly curses at 911 dispatchers and never answers questions…
