Raleigh 911 Operators to Receive Training at Public Safety Education Campus (NC)

RALEIGH, N.C. (January 16, 2019) – 911 operators who work for the City of Raleigh are now receiving training at Wake Tech’s Public Safety Education Campus.

The 480-hour training program will be taught in two 12-week courses from January until April.

The comprehensive curriculum teaches students how to dispatch fire, emergency medical and police calls as well as handle radio communications with first responders. In addition, students will train on state-of-the-art simulators… READ MORE

Why doesn’t Israel have emergency dispatchers? (Isreal)

There have been several laws unsuccessfully proposed to found a single, unified rescue body; many argue that it could have rescued the young couple who drowned in a stuck elevator on January 4.

After two people drowned in a flooded elevator during a disastrous storm in Israel early in January, the idea of a single, unified rescue body has once again surfaced, since the kidnapping of three teenage boys in 2014, which led to Operation Protective Edge.

However, in the time that has passed since the kidnapping until now …

Fire forces ambulance dispatchers to evacuate (Canada)

Frontenac Paramedics assisted their Kingston Central Ambulance Communications Centre dispatchers alongside Kingston Fire and Rescue after a fire was discovered in the garage of their building early Thursday morning.

The dispatchers and the rest of the occupants of City Place 2 at 1473 John Counter Blvd. were evacuated at about 9 a.m. When firefighters arrived, they found heavy smoke and fire coming from the garage…

Mississauga to push province to punish those who misuse 9-1-1 (Canada)

Many people have been calling for harsher repercussions for those who call the 9-1-1 emergency line to complain about everything from Amber Alerts to missed trains to incorrect restaurant orders—and now the City of Mississauga has passed a motion to formally call on the province to punish those who make “frivolous or vexatious 9-1-1 calls.” 

“There have been concerns about calls to Peel Regional Police after Amber Alerts,” Mayor Bonnie Crombie said during a Jan. 15 General …

Dispatcher talked Berlin caller through CPR (MA)

BERLIN – A dispatcher with the Nashoba Valley Dispatch Center is being credited with helping talk a caller through lifesaving measures until medical help could arrive.

On Thursday, Jan. 9, at 6:51 p.m., Dispatcher Danielle Haas received a 911 hang-up call. When she was calling back, a second 911 call came in from the same Berlin address.

The person said someone there was unresponsive and not breathing…

Shortage of Dracut dispatchers leads call center to outsource 911 calls (MA)

DRACUT — Residents received no advance notice that the town’s police dispatch call center was in “crisis mode,” and would not answer 911 calls for seven consecutive nights, according to Police Chief Peter Bartlett.

From midnight to 8 a.m. the week of Jan. 4 to 11, emergency calls were answered by the Methuen Police Department.

“We did not put out a public notice for Methuen taking our calls for that seven-day time frame…