MOSES LAKE — “I can’t understand you when you yell into the phone, I need you to breathe,” a dispatcher at the Multi Agency Communications Center, also known as MACC Dispatch, says calmly into the receiver.
A caller, breathless, has just dialed 911 to report a violent family member. Unlike in the movies, the dispatcher’s first question isn’t “what’s your emergency,” but instead “what’s your address… READ MORE
Summit County 911 Center in Frisco, Colorado accepts applications on an ongoing basis for regular full-time professional 911 Dispatchers.
SC 911 Center offers an exciting opportunity for a career in 911 dispatching where you may be an integral part of a high performing team that assesses emergency calls and dispatches police, fire, ambulance, and rescue responders.
SC 911 Center is looking for flexible, multi-task oriented, team members…
Reaching a new milestone in an ongoing effort to modernize the 911 call center serving Fort Stewart and Hunter Army Airfield, these military installations are the first nationwide that can provide emergency assistance through text messages.
According to Benjamin Collins, the 911 operations manager at Fort Stewart’s emergency communications center that also serves Hunter Army Airfield, the addition of Text-to-911 technology at the installations could prove crucial in… READ MORE
Chief Deputy Eric Watson has been named the new deputy administrator of Public Safety for Charleston County, officials said.
He will oversee Emergency Medical Services, the county’s 911 consolidated dispatch, Emergency Management and the Awendaw Fire Department once he begins his role in March…
WINDHAM, Maine — Dispatchers at the Cumberland County 911 Center said 30 to 40 percent of its emergency calls are misdials.
“I would say we have about five to ten a shift,” said dispatcher Maria Jensen.
Even with those numbers, she and the rest of the dispatchers are still obligated to treat every emergency call as if it is real.
“We have a requirement to make sure the person is still okay. If they misdial and hang up, we still…
KALAMAZOO, Mich. — People in nearly half the counties in Michigan were unable to make 9-1-1 calls early Friday morning.
An outage hit dispatch centers in Barry, Ionia, Kalamazoo, and tens of other counties.
The network provider for 9-1-1, Peninsula Fiber Network, was performing maintenance around 2 a.m. when the outage happened… READ MORE
