By Matt Berg
During my research phase for my article titled “PTSD and the Telecommunicator,” published in the March-April issue of PSC magazine, I interviewed many 9-1-1 professionals who are living with PTSD. Listening to them was stressful in and of itself, but one of the things I found most heart…
LAKE COUNTY — Another piece of legislation has been added to a growing group of state bills currently in various stages of the legislative process that could change the impacts of future wildfire safety-related power outages carried out by utilities like Pacific Gas and Electric Company.
California Assembly Bill 2163, called the Rural Broadband and Emergency Infrastructure Grant Act of 2020, was introduced Tuesday by Assemblymembers Robert Rivas (D-Salinas), Cecilia Aguiar-Curry (D-Winters) and Devon Mathis (R-Visalia)…
Fire Department dispatcher Cassandra Leavitt successfully completed the comprehensive Leadership Certificate Program offered by the APCO Institute.
The 9-1-1 Center provided an update to their investigation into the crash that killed two children and injured a woman and an infant after their vehicle became submerged in a pond on University Drive on December 31.
TUCSON, Ariz. — A new 911 system in Tucson is hoping to help reduce wait times.
On November 1, 2019, the Public Safety Communications staff implemented a new call triage system called Criteria Based Dispatch (CBD). This new system is a standardized questioning system designed to standardize questions and information. The result is a faster process to dispatch police or fire responders…
Hinckley says, “It’s an energy pod or relaxation pod as I like to call it. The intention of that is just to get them out of that seat and get them somewhere where they can relax and check out for 20 minutes.”
