Communications center upgrades system (TX)

The North Texas Emergency Communication Center (NTECC) has upgraded its systems, and officials said the improvements have helped the center perform at a higher level.

During Tuesday night’s City Council meeting, Terry Goswick, NTECC executive director, gave the council an update on the progress the center has been making since last year… READ MORE

911 outage: ‘We need some answers,’ Salt Lake City 911 director says (UT)

SALT LAKE CITY (KUTV) — Salt Lake City’s 911 director is calling for answers on what caused this weekend’s outage. Nearly all day on Saturday, some people calling for help in an emergency could not get through.

“Depending on your carrier, you called 911 and you would get an ‘all circuits are busy now,’” said Lisa Burnette, 911 director, “or some people were rolling over to our non-emergency line.”

She is asking CenturyLink what went wrong – and had yet to hear back as of Monday afternoon… READ MORE

Knoxville Public Safety Complex progress update (TN)

KNOXVILLE, Tenn. (WATE) — Major progress to report at the future home of the Knoxville Public Safety Complex.

As WATE 6 On Your Side has reported, the City of Knoxville is investing $40M to reconstruct vacant buildings on the former Tennova hospital site right off of Broadway in North Knoxville.

WATE 6 On Your Side caught up with City of Knoxville Communications Director Kristin Farley and Community Empowerment Director Charles Lomax to learn more…

FCC Seeks Comment on Net Neutrality Issues Remanded by Appeals Court: Public Safety, Pole Attachments and Lifeline

WASHINGTON, February 25, 2020 – In the wake of the D.C. Circuit court’s decision to uphold the substance but remand three elements of the Federal Communications Commission’s 2017 net neutrality decision, the FCC issued a notice seeking public comment.

[…] But in upholding the bulk of the regulatory rollback, the D.C. Circuit required the agency to revisit its rationale for rules governing public safety, pole attachments, and the FCC’s Lifeline program for low-income individuals…

Warren County dispatcher credited with saving lives during storm (NY)

The phones at the Warren County emergency dispatch center were ringing nonstop on the morning of Feb. 7 as a snow and ice storm wreaked havoc in the region.

The call that county dispatcher Lydia Hayes received late that morning that initially seemed like a wrong number was one that could have been dealt with quickly. A woman on the line said she meant to call her alarm company about home alarms that were going off, but she had dialed the Sheriff’s Office non-emergency number instead…