Texoma first responders recognized during 10th annual award banquet (TX)

SHERMAN, Tex. (KXII) – Thursday night, over a dozen telecommunicators were awarded for their service during the 10th Annual Texoma Regional 9-1-1 Telecommunications Banquet.

The Texoma Council of Governments has recognized responders for their devoted and dedicated service to their communities for the last decade.

This year, these employees are recognized officially as first responders… READ MORE

Cincinnati names new director for Emergency Communications Center (OH)

CINCINNATI (FOX19) – City Manager Patrick Duhaney announced on Thursday the city’s Emergency Communications Center has a new director, effective March 8.

Bill Vedra will assume leadership responsibilities from Jayson Dunn, who had been serving as Special Project Manager at the ECC on a temporary basis since June 2018.

Dunn will return to his role as Director of Enterprise Technology Solutions and Chief Technology Officer…

AI Is Coming: Will I Still Have A Job?

AI Is Coming: Will I Still Have A Job?

Advanced technology raises questions about the future of emergency communications

[Originally published in the March/April 2020 PSC magazine.]

By Suzanne Ladd, Senior Program Manager for Seminole County Fire/EMS Emergency Communications

It’s really hard to believe that it was just 51 years ago when the first 9-1-1 call was made in the United States in Haleyville, Alabama. At that time, this was innovation and just the beginning of emergency communications center (ECC) operations. Nobody conceived, beyond the world of Star Trek, how technology would play a pivotal role in our world. The introduction of advanced technology is no longer a sci-fi thriller. It’s here, living amongst…

MD County Recognizes Dispatchers as First Responders (MD)

In Mineral County, 9-1-1 dispatchers are now recognized as first responders, the same as firefighters, police officers and emergency medical services workers. The recognition was bestowed upon the dispatchers by the Mineral County Commission.

“They make so many sacrifices and deserve this classification,” Luke McKenzie, director of Mineral County Emergency Services, said… READ MORE