9-1-1 and COVID-19: Prevention when seconds count in Colorado Springs (CO)

COLORADO SPRINGS — “It does meet the criteria for Corona,” An attention getting communication from a police scanner. Radio communication between first responders in Colorado Springs saying they need to use the newly added Corona Virus protocol.

The protocol is an aggressive prevention measure. “Make sure we’re staying safe, but also keep you safe in the process,” said Colorado… READ MORE

Arbitrated Settlement Nets Big Gains For 9-1-1 Operators (Canada)

RICHMOND, British Columbia — After months of intermittent bargaining that ended up going to interest arbitration last fall, B.C.’s emergency dispatchers have a new four-year collective agreement with E-Comm that improves staffing and working conditions while building a solid foundation to help 9-1-1 operators become fully recognized members of B.C.’s first responder community, say the Emergency Dispatchers of BC (Canadian Union of Public Employees, Local 873-02)… READ MORE

Girl Knew What to do When Mother was Unconscious; Dispatch Honors Her (WY)

A Casper mother named Griselda had taught her eight-year-old daughter, Delilah, what to do if an emergency arose, and those talks paid off at 5:46 p.m. Feb. 9, according to a news release from the Casper Police Department.

Delilah found her mother apparently unconscious and dialed 911.

Amanda Munoz of the Casper-Natrona County Public Safety Communications Center (PSCC), also known as dispatch, took the call and heard Delilah scream and try to tell her what was happening… READ MORE

911 call that led to operator’s suspension for refusing to send help to dying man released

CINCINNATI (WKRC) – Local 12 now has the 911 call that led to the suspension of a 911 operator following her refusal to send help to a dying man.

The call came into the Cincinnati Emergency Communications Center earlier in March from an apartment building in College Hill. The man calling told the operator a man in an apartment near his was gettingREAD MORE