ATECC LIVE, a new format using recorded video conversations for news related to telecommunicators and all things ECC
Our Managing Editor talks with Nonie McCandless about COVID-19 and its affect on a rural communications center WATCH VIDEO
Minot Central Dispatch adjusts protocols during COVID-19 (ND)
MINOT,N.D.- It’s national Public Safety Telecommunicators week, and local dispatchers are working harder than ever to keep you safe.
Minot Central Dispatchers are changing the way they answer calls and send you help. All responses are now being screened with COVID-related questions.
Dispatchers have also added new codes to describe the situation, like if a person is in quarantine, quickly and efficiently to first responders. According to Public Safety Answering Point manager Margaret Haugan, this has not slowed response times… READ MORE
Telecommunicator Week (TX)
With Telecommunicator Week upon us, I would like to talk a little about these great heroes. Telecommunicator Week is April 12-18, 2020, and I would like each of them to know how much they are truly appreciated. These heroes that are hardly seen but always there with a calm voice to answer your call for help. We may not be able to celebrate in the usual manor, but I would like you to see these heroes the way I do daily. Behind those calm voices there lies an array of great people… READ MORE
National Public Safety Telecommunicator Week honoring ‘heroes under headsets’ (KS)
It’s National Public Safety Telecommunicator Week, designed to recognize the work of emergency dispatchers around the area and across the country.
There’s a lot of work to do. Lyon County Emergency Communications Director Roxanne Van Gundy says the “heroes under the headset” manage every emergency call. That’s not to mention the urgent calls like assaults, stabbings or shootings, and it doesn’t factor in the 100-plus calls per… READ MORE
KSP celebrates National Telecommunicator Appreciation Week (KY)
These silent heroes behind the headsets are more than just a voice on the other end of the line, according to a statement from KSP Post 9. They often save lives on a daily basis.
“Post 9 telecommunicators are an essential part of the daily operations at Post. They are the unseen heroes behind the scenes,” the statement said. “This week is an opportunity to give recognition to these individuals who … READ MORE
Dispatch centers asking COVID-19 questions of callers (AZ)
Marie Carpenter is the Public Safety Communications Center Manager for the Cottonwood Public Safety Communications Center. She explains for the function of the center and some of the adjustments dispatchers are making in how they interact with callers since COVID-19 pandemic protocol was implemented.
April 12-18 is National Public Safety Telecommunicators Week, when we honor dispatchers and others who help first-responders get information they need, when they need it, we take a look at the challenges dispatchers face in the COVID-19 era.
