VENICE, Calif. – Twenty-six minutes is a long time to wait when you’re on hold with 911.
That’s how long Martha Rider says she listened to an automatic recording when she called for help in Venice on June 8. She had been in her backyard when she heard a crash and rushed out to see a hit and run accident at the corner of Penmar and Rose Avenues… READ MORE
An arson fire that destroyed two homes on June 5 has led to the arrest of a Castlegar man and an investigation into problems with 9-1-1. (For previous coverage, click here).
Several residents reported calling 9-1-1 and waiting up to 20 minutes to reach the appropriate dispatcher.
Corporate communications director for e-comm (9-1-1) Jasmine Bradley said they received roughly 25 calls regarding the Yew Street fire, the first of which was dispatched to the Castlegar Fire Department immediately, meaning there was no delay in emergency service despite the subsequent technical difficulties… READ MORE
To finance the exploding cost of responding to 9-1-1 calls, the City of Canyon Lake will begin charging the recipients of the service a monthly fee beginning July 1. All Canyon Lake residents are being charged, via the property tax roll, $16 per month for the service, unless they have opted out. Those who have opted out or who are not residents, but receive the Emergency Medical Services (EMS), will be charged $1,483 per patient, per call.
The EMS Subscription Program (Ordinance No.187) was adopted by the city council after much… READ MORE
Atlanta police officers walked off the job last night in protest of charges brought against two officers in the Rayshard Brooks case. Brooks was killed by police at an Atlanta-area Wendy’s while they were attempting to take him into custody for driving while impaired. Brooks wrestled the officers, manage to gain control of one of their ‘ taser-weapons and fired it at an officer while attempting to flee the scene.
“At one point while listening to the scanner I heard a dispatcher ask, ‘Is anyone out there?’” Grace says. “After that it was total silence. No one was out there. You could have heard it for yourself just by listening…
ROBERTSDALE, Ala. (WKRG) — By the looks of his retirement party, you might think Chuck McKinley is royalty. He is retiring after 25 years of being that behind the scenes voice that answers a call for help. “25 years of wonderful service with some of the greatest people in the world, these 911 dispatchers.”
t was a royal send-off, complete with a robe, a crown and and a total surprise. Fire departments and…
Despite the need for lawmakers to provide emergency relief during COVID-19 pandemic, they must not allow the health crisis to overshadow needs for overdue updates to the country’s aged 911 infrastructure, Brian Fontes, chief executive of the National Emergency Number Association, warned on Wednesday.
Fontes, whose organization earlier this year conducted surveys of the nation’s public safety answering points, or PSAPs, to better understand how the health crisis is affecting the ability of those call centers… READ MORE
