After a nine-day outage due to a ransomware attack, “core functionality” was restored to the Bucks County 911 computer-aided dispatch system on Tuesday, county officials said.
While that system was down, a backup system was used, with dispatchers recording information from calls on pen and paper and relaying that information to first responders over the radio, officials said.
At a Tuesday morning press event, officials from Snohomish County 911 joined representatives from the County Fire Chiefs Association and County EMS to announce the launch of a new program aimed at providing 911 callers with individually curated care targeted to their specific needs.
The Chester County Department of Emergency Services (DES) transitioned today its Emergency Communications Center to Next Generation 9-1-1, the Pennsylvania Emergency Management Agency’s (PEMA) Statewide Emergency Services Internet Protocol Network. Next Generation 9-1-1 is a faster and more efficient way for the County’s Public Safety Answering Point (PSAP) – the 9-1-1 call center – to receive emergency calls and associated caller information, and when needed, transfer them to other 9-1-1 call centers in the Commonwealth.
Hamburg, N.Y. (WBEN) – One four-legged friend, who was almost trapped in a big Western New York winter snow storm, has now found a permanent home inside Hamburg’s Emergency Service Dispatch Center.
On Jan. 13, before the eye of the severe winter weather hit Western New York, Hamburg Police Lieutenant John Baker responded to a call from a woman who saw a young, abandoned pup on the side of Scranton Road.
The family of a slain El Monte police officer blames two emergency dispatchers for failing to tell the officer and his partner that they were on their way to confront a possible armed suspect high on PCP before the gunman ambushed and killed them.
ORLANDO, Fla. — Imagine that you’re jogging down a trail and you trip on a rock. You’ve twisted your ankle, and there’s nobody around. So you call 911, but the dispatchers don’t know where you are and neither do you. Well, you’re in luck.
Orange County has implemented a new form of emergency communications technology that allows residents to make video calls to first responders. That means people in need can not only describe their emergencies, but also show them — helping responders to identify locations and assess more precisely the level of danger someone may face.
