FirstNet Provides Continuity for Washington DC Emergency Call Center During Pandemic

By Lori Stone, Senior Public Safety Advisor, First Responder Network Authority

When the COVID-19 pandemic struck our Nation, first responders began to face a new set of challenges that changed operations for many public safety agencies and call centers. The District of Columbia’s emergency communications center, the Office of Unified Communications (OUC) quickly made accommodations to support remote call taking to keep call takers safe while continuing to be a one-stop shop for emergency communications in the Nation’s capital. READ MORE

Huntsville-Madison 9-1-1 teams up with Sprocket to keep children safe during an emergency (AL)

HUNTSVILLE, Ala. (WAFF) – Sprocket wants your children to be safe during an emergency situation!

Safety With Sprocket is an online resource offering a hands-on, educational opportunity focused around fire safety, how to be an informed 9-1-1 caller, emergency preparedness tips and more.

HMC 9-1-1 worked with the Huntsville Police Department, the Madison Police Department, HEMSI, Madison Fire & Rescue, and WAFF Sports Director Carl Prather to create engaging short videos to educate students in emergency situations… READ MORE

AT&T’s FirstNet Network Continues to Expand in The County for Public Safety Communications

PRESQUE ISLE, Maine (WAGM) – Public safety communication is now better in The County.

AT&T has expanded its FirstNet network with 32 new cell towers in The County to enhance public safety communications in the area. Owen Smith, the AT&T Maine President says the FirstNet network is built for all public safety to use. He says connecting rural and remote parts of the state has been a top priority…

Under new director, dispatch center turns fortunes around (VA)

They love it now that the plan has come together.

After three years of controversy, a half-dozen directors, 21 different board members, low employee morale, high turnover and running long on overtime while short of staffing, the Emergency Communications Centers that serves Charlottesville, Albemarle County and the University of Virginia is a better place to be.

Current board members and dispatchers alike say the improvement is Director Larry “Sonny” Saxton’s doing… READ MORE

Communications Specialist 1/Dispatcher in Manhattan, Kansas, United States (KS)

The Communications Specialist 1/Dispatcher is the first responder on the scene of any call for service and the critical link between the public, police officers, and the Communications Center. Communications Specialists are University Police Dispatchers and the information hub of the Kansas State University Police Department. Duties of this role include:

  • On an apprentice level, answers campus 2 emergency telephone lines (911), 3 police business lines, Blue Light and emergency elevator telephone lines, and 1 direct line to Riley County Police Department Dispatch in order to receive and disseminate information regarding crimes in progress, reports of past crimes, complaints, accidents, weather conditions, etc…

Casper PCSS promotes telecommunicator to supervisor (WY)

CASPER, Wyo. (Wyoming News Now) – A decorated Casper telecommunicator received his promotion to a  supervisor position during a ceremony on Sept. 16.

Greg Kellogg has worked at the Casper Public Safety Communications Center for eight years. He has received multiple awards like the Certificate of Commendation and the 2016 PSCC employee of the year.

Chief Keith McPheeters said that police officers often get all the recognition… READ MORE