Dispatcher error led police to release man who went on to commit ‘merciless and savage’ sex assault (Canada)

VANCOUVER — On an early spring day in 2015, just after noon, Caleb Heaton brutally attacked an East Vancouver woman inside her own home.

An agreed-upon record of the criminal case between Crown and defence reveals how the 25-year-old bound, gagged, and raped his victim, his behaviour so vicious, the judge referred to Heaton’s crime as “merciless and savage.”

Heaton was only stopped, court records show, because a witness on the street heard the victim’s screams and intervened… READ MORE

FirstNet One LTE blimp used for first time in aftermath of Hurricane Laura

FirstNet One, recently completed its first real deployment providing public-safety communications, as the tethered the aerostat that acts as an LTE tower in the sky supported the response effort in Louisiana during the aftermath of Hurricane Laura, according to AT&T officials.

“This was our first field deployment in a real incident,” Tom Steele, AT&T’s director of strategy and operation for the FirstNet program, said during an interview with IWCE’s Urgent Communications

Former PCSO Emergency Communications Telecommunicator Arrested For Domestic Violence (FL)

On Saturday, September 19, 2020, Polk County Sheriff’s Office deputies arrested a former PCSO emergency communications telecommunicator for one count battery domestic violence abuse (M-1) and one count false report to law enforcement (M-1).
29-year-old Candace Marshay Lewis was hired as a telecommunicator in August 2017. She resigned effective immediately upon her arrest – had she not resigned, she would have been terminated… READ MORE

Dickson, area 911 communicators help in hurricane-impacted Gulf Shores, Orange Beach (TN)

A Dickson 911 telecommunicator is joining others from Middle Tennessee in helping with emergency response calls in coastal Alabama, which was recently damaged by Hurricane Sally, according to Paul McCallister with Metro Nashville Emergency Communications. 

Shauna Atchison, with Dickson County emergency communications, has been deployed to help with the Public Safety Answering Point in Baldwin County where Gulf Shores and Orange Beach are located… READ MORE 

Fire, EMS communications take top honor (FL)

AMR Sumter County Fire and EMS Communications Center is taking center stage in recognition of achieving the most prominent distinction in 9-1-1 emergency communication services.

 The communication center is the 283rd emergency dispatch center in the world to attain International Academies of Emergency Dispatch (IAED) status as an Accredited Center of Excellence (ACE) for its use of the Medical Priority Dispatch System (MPDS)… READ MORE

Tulsa 911 dispatchers welcome mental health crisis experts to communications center (OK)

Tulsa-area 911 callers in psychiatric distress will now have access to a mental health professional, thanks to a partnership between city public safety agencies and community nonprofits. 

The city of Tulsa 911 Mental Health Collaborative launched Sept. 3, according to a Tulsa Police Department news release Wednesday, and is made possible through the Police Department, the city’s 911 Public Safety Communications Department, Family & Children’s Services Community Outreach Psychiatric Services (COPES) and the Tulsa Area United Way…