by AllThingsECC.com | Nov 10, 2020 | Comm Center News
The Dallas Police Department needs to hire more civilian employees in its communications division, divert more non-emergency 911 calls to other agencies and amend some of its dispatch procedures so the call center can operate more efficiently, according to the consulting firm KPMG.
Continued staffing shortages at DPD caused by non-competitive pay and attrition have led to falling performance levels at the 911 call center, and the pandemic has only exacerbated this. When the center is fully staffed, 99 people are taking calls. Their goal is to be able to answer 90% of the calls in 10 seconds or less.
by AllThingsECC.com | Nov 10, 2020 | Articles, Comm Center News
PITTSBURGH, Nov. 9, 2020 An initiative to interconnect three Pennsylvania regions via a fiber-optic communications network to improve emergency response was completed at the end of October. The project was supported by Mission Critical Partners (MCP), which provides consulting services and solutions that support mission-critical communications, specializing in networks, data integration and cybersecurity…
by AllThingsECC.com | Nov 10, 2020 | Articles, Comm Center News
By Thomas Randall, Senior Public Safety Advisor, First Responder Network Authority
At Texas A&M University, two researchers, Dr. Walt Magnussen and Dr. Robin Murphy, are working together to advance public safety technologies. Dr. Magnussen focuses on public safety communications, and Dr. Murphy focuses on ways to use drones to enhance disaster response. They both use FirstNet in their research and training.
Putting new public safety tech to the test
Dr. Magnussen leads a research hub called the Internet2 Technology Evaluation Center(link is external) (ITEC), which conducts emergency communications research with a focus on interoperability. For the past five years, ITEC has hosted a training exercise called the Winter Institute that brings together first responders and technology leaders to try out public safety technologies in realistic scenarios. The FirstNet network is used at these exercises to test the full ecosystem of public safety devices and services in disaster conditions. READ MORE
by AllThingsECC.com | Nov 9, 2020 | Comm Center News
Pharr city officials have given their stamp of approval on creating the Rio Grande Valley Regional 9-1-1 Emergency Communications District, becoming one of 27 municipalities across Hidalgo and Willacy counties that support its creation.
The approval came during Pharr’s Nov. 2 city commission meeting…
by AllThingsECC.com | Nov 9, 2020 | Comm Center News
A De Soto man and a 911 dispatcher worked together to bring an accident victim back to life. 911 dispatcher coaches bystander by phone to help save woman’s life. Coronavirus hits records Friday in St. Louis area, Missouri and Illinois…
by AllThingsECC.com | Nov 9, 2020 | Comm Center News
CLAY COUNTY, Fla. — When you’re in trouble, help is always one call away in Clay County.
A 911 dispatcher may provide instruction in an emergency or even comfort in crisis.
Whether it’s helping to deliver a baby, or as we heard in last month’s prank call, talking to someone they believe has a bomb strapped to his chest, 911 dispatchers never know what they will find on the other end of the line…
