by ECC Editor | Sep 27, 2021 | Comm Center News
ARDMORE, Okla. (KXII) – > Thanks to the invention of cell phones a 9-1-1 call can be placed practically anywhere. But as that technology has advanced and made contact emergency services easier, it has created an unexpected technical issue.
According to Oklahoma State 9-1-1 coordinator Lance Terry, cell phones have been a huge help for dispatchers.
But as new advantages have arrived, issues have come with them.
“Now we get 50 9-1-1 calls from one accident scene which is great because we can pinpoint it and get closer to it,” Terry said. “The problem is that over the last 10 years we’ve had a real problem with accidental 911 calls.” … READ MORE
by ECC Editor | Sep 27, 2021 | Comm Center News
PORTSMOUTH, Va. (WAVY) — On Saturday, Portsmouth announced that the Emergency Communications Center is set to launch the Emergency Medical Dispatching (EMD) program on September 30.
EMD is a nationally recognized protocol for emergency dispatchers that is meant to identify life-threatening situations and safely prioritize calls. The program follows nationwide standards and research-based protocols.
Officials say 911 callers can expect dispatchers to ask several questions about the patient meant to dispatch the appropriate level of care, as well as provide the caller with emergency medical instructions… READ MORE
by ECC Editor | Sep 24, 2021 | Comm Center News, Uncategorized
The new communications center for the Burnet County Sheriff’s Office went online Wednesday, Sept. 22, after four years in the works. According to those in charge, as well as those in front of the microphones, the upgrade is a huge success.
“Burnet County now has a state-of-the-art communications system,” Capt. Chris Jett said. “We are now as good as the agencies to the east of us. This prepares us for the growth that’s coming.”
The dispatchers themselves agree. When asked what they like best about the new equipment and space, dispatchers Katie Fox and Alyssa Rios, who were on duty when DailyTrib.com dropped by, said in unison: “Everything!”
“We have extra screens and more space to do what we need to do to help our officers,” said Fox, who has been a dispatcher for three years… READ MORE
by ECC Editor | Sep 24, 2021 | Comm Center News, Uncategorized
The Federal Communications Commission (“FCC”) has a busy agenda planned for its upcoming September 30, 2021 Open Meeting, which will include two items aimed at stopping illegal robocalls.
First, the FCC will consider a Further Notice of Proposed Rulemaking (“Further Notice”) on Shielding 911 Call Centers from Robocalls. With this Further Notice, the FCC attempts to reduce autodialed robocalls to Public Safety Answering Points (“PSAPs”) while addressing concerns about potential security threats that arise from providing broad access to the numbers on the PSAP Do-Not-Call (“DNC”) registry. It would accomplish this by requiring autodialer users to provide their outbound numbers to voice services providers who would be required to block calls from those numbers to numbers on the PSAP DNC registry… READ MORE
by ECC Editor | Sep 23, 2021 | Comm Center News
Being a 9-1-1 telecommunicator means having the potential to save a life every day.
Such was the case recently for Brooke Brady, an advanced telecommunicator for Whitfield 9-1-1.
After receiving a call about a three-week-old baby who was not breathing, Ms. Brady talked the parents through CPR over the phone and got the child breathing again before EMS and Whitfield County Fire Department personnel arrived on the scene… READ MORE
