Ontario woman shocked after she got $552 bill for calling 911 (Canada)

When you’re in an emergency and need help you should call 911, but if you’re not from the city you call in, you could get a surprise bill.

“I think this is absolutely ridiculous. 911 is the number you call for an emergency. It’s not my fault I had an accident outside of my own city,” Hamilton, Ont. woman Tina Davies said.

Davies said that in late November she drove with her boyfriend and two young children to London, Ont. to visit other family members… READ MORE

Dispatchers, new software saving lives (IA)

LEE COUNTY – LeeComm dispatcher Tony Keefe has less than a year of certification with Lee County’s new Total Response software, but the time training came in handy on Nov. 20.

Keefe was manning a LeeComm E911 line on that day when a call came in from a man whose wife was suffering a heart attack and was unresponsive.

In a matter of moments, Keefe worked with other dispatchers to send Lee County EMS to the location of the incident and then pulled up what’s called a Total Response software suite on his computer screen and began instructing the husband on how to provide CPR…

Where do 911 fees go? Key statistics from the FCC’s annual 911 fee report (Part 2)

Each year for the past 12 years, the Federal Communications Commission has gathered information from states and territories about their 911 fee collection, distribution and general operations and put it together in a report to Congress. Usually published in early December of each year, the most recently available report from 2020 covers the calendar year from January 1- December 31 of 2019.

Here are some of the key statistics from the 2020 annual 911 fee report, related to 911 funding around the country for the more than 5,300 Public Safety Answering Points (PSAPs) who answered more than 211.1 million 911 calls during the course of 2019… READ MORE

EMS not considered ‘essential’ in SC, but proposed bill would change that

COLUMBIA, S.C. (WIS) – The pandemic has shown how critical emergency medical services are across the country.

But in South Carolina and most other states, EMS is not classified as an “essential service,” as law enforcement and fire services are.

While those services have been part of the US in some fashion since colonial times, EMS is much younger, established in many areas of the country in the 1970s, according to South Carolina EMS Association Advocacy and Legislative Chair Steven McDade… READ MORE

Fix coming for Android bug that broke 9-1-1 calls with Microsoft Teams installed

Google is aware of a strange issue with Android and Microsoft Teams that can prevent emergency service calls, such as dialling 9-1-1.

The company posted a detailed response following an investigation into a report about a Pixel device preventing someone from calling 9-1-1. A Reddit user detailed what happened with their Pixel 3 running Android 11 on U.S. carrier Verizon… READ MORE