by ECC Editor | Dec 19, 2021 | Comm Center News
Residents may have seen the communications microwave being installed on the tall, white tower in their secured parking area.
That microwave communicates through line-of-sight with the tower near the country club tennis courts, allowing Cocoa Beach police dispatchers to talk to police and fire personnel and vice versa.
The records and property/evidence staff, who meet and greet the public, are still getting settled so the first and second floor lobbies will remain closed until further notice… READ MORE
by ECC Editor | Dec 18, 2021 | Articles, Comm Center News
For those who manage phone systems, a key responsibility is tracking phone locations and 911 call routing.
That task has been complicated by the rise of softphones and embedded dialers, coupled with the shift to cloud-based communications. The days of simply managing desktop telephones at fixed locations are over.
In addition, new federal regulations often supersede the patchwork of state and local laws governing 911 location management. Mobile phones add another wrinkle. Their near-ubiquity raises questions about how organizations are notified when a 911 call is placed on a personal cellphone from within an office location… READ MORE
by ECC Editor | Dec 18, 2021 | Comm Center News
NORTH BEND, Ore. – A nationwide shortage of telecommunicators hits home as emergency officials look to solve dispatching issues in North Bend.
“It does take a period of time to get a dispatcher trained and certified and up to the level that they can actually function in a solo capacity,” Coos Bay Police Chief Chris Chapanar said.
On Tuesday, interim Police Chief Gary McCullough and Fire Chief Jim Brown got the green light from the City Council to transfer dispatch services to Coos Bay… READ MORE
by ECC Editor | Dec 17, 2021 | Comm Center News
BRADENTON, Fla. (WWSB) – A woman warned about calling 911 unnecessarily was arrested recently after an 11th call within seven hours proved to be too much for Bradenton police.
According to a probable cause affidavit, on Nov. 30, Cheryl Kay Hamon, 65, called the emergency line 10 times between 10:30 a.m. and 5:30 p.m., without actually having an emergency.
A Bradenton Police officer was dispatched to Hamon’s home on the 900 block of Hubbel Road. The officer verified there was no emergency and warned Hamon about abusing the 911 system… READ MORE
by ECC Editor | Dec 17, 2021 | Comm Center News
Hamilton County 911 Emergency Communications District on Friday will be donating a check of $6,000 to the Forgotten Child Fund during their last big Toy and Money Drive of the year.
The funds were raised by the Telecommunicators and Staff at Hamilton County 911-ECD throughout the year during various fundraisers, spearheaded by the Cares Committee. The Cares Committee is a group of Telecommunicator representatives from all three shifts that coordinate fundraising activities to help benefit those in need throughout the community. This is the fifth year that the Cares Committee has donated to the Forgotten Child Fund… READ MORE
