Ralls County 911 extends partnership with Marion-Lewis 911 under new name (MO)

911 calls are going to a new place in one part of Northeast Missouri.

Ralls County 911 officials said they have a new agreement to extend the partnership between Marion Ralls County 911, and it’s saving them money as well.

The partnership between the two dispatch centers extends another five years.

Ralls County 911 board members said the agreement saves taxpayers in Ralls County around $600,000 a year or $3 million over the five-year contract… READ MORE

Comtech Awarded $14.2 Million Multi-Year Contract Extension to Provide Enhanced 9-1-1 Technologies to U.S. Tier One Carrier

MELVILLE, N.Y.–(BUSINESS WIRE)–January 23, 2020– Comtech Telecommunications Corp. (NASDAQ: CMTL), a world leader in secure and highly reliable communication technology, announced that during its second quarter of fiscal 2020, its Safety & Security Technologies (“SST”) group, which is part of Comtech’s Commercial Solutions segment, was awarded a multi-year contract extension totaling an estimated $14.2 million to provide enhanced 9-1-1 (“E9-1-1”) services to a tier one U.S. wireless telecommunications carrier.

How behavioral ‘nudges’ can reduce burnout among 911 dispatchers

Cities across the United States are struggling with a growing public safety problem that’s largely invisible to the public: a shortage of people willing to work high-stress jobs answering 911 emergency calls.

The problem is taking a toll on emergency operations, as short-staffed teams work overtime shifts in a scramble to make sure there’s enough dispatchers to answer calls. The turnover costs cities tens of thousands of dollars to recruit and train new people. It also comes at a high emotional cost for dispatchers, who handle traumatic situations every day without the widespread recognition… READ MORE

Collierville dispatcher saves woman’s life at local restaurant (TN)

MEMPHIS, Tenn. (WMC) – A Collierville dispatcher and restaurant worker teamed up to save the life of a woman who started choking during a dinner a Firebirds in Collierville.

Dispatcher Tyler Barthel said his training on how to do the Heimlich maneuver properly became critical.

The 911 call reported her in distress. While on the call, the dispatcher asked if she was changing colors, the restaurant staffer responded “Yes, she’s starting to turn blue. We’ve been trying to do the Heimlich maneuver… READ MORE