by ECC Editor | Mar 19, 2022 | Comm Center News
MADISON CO., Ala. (WAFF) – We know it’s been a struggle for many businesses to build back employees as we’re moving out of the pandemic, but for some professions, the need is more critical than others.
The Madison County 911 center has been working to hire more dispatchers for months. The director for the center wants to stress that although they are shorthanded right now, 911 calls are getting answered.
He is hoping to cut down on the ring times, and get more people to join the team. He describes the center as a positive, family environment with great insurance benefits. And says the pay rate is competitive and they are considering bumping it up higher… READ MORE
by ECC Editor | Mar 18, 2022 | Stories
By Lee Ann Magoski
There are many essential issues on the technical and professional side of 9-1-1 telecommunications that are being debated and acted upon in our industry, that’s why. It takes experience, dedicated, passionate individuals to run for office in an association such as NENA and I believe I’m one of them. That’s why I’d like to tell you about myself and why I am I am humbly seeking NENA members’ vote to serve as the incoming Second Vice President to represent you in these efforts.
2022 marks my 26th year in the 9-1-1 profession. Through these years I have worked my way from the console to the Directors position at four agencies. I have been an ENP since 2010 and I believe that it is a gold standard for what it takes to be a triathlete in this profession, balancing leadership, experience, and technical perspective.
For the last six years, I have served on the CALNENA Executive Board and during my tenure, we were able to secure the title “First Responder” for Dispatchers in California. I have learned the value of legislation through this effort. I will continue to passionately pursue the national legislative initiatives to improve the profession, including Next Generation 9-1-1 and reclassification efforts.
With the experience from the state level, I hope to elevate to the NENA Executive Board to advocate, facilitate and collaborate on the needs of our great profession. I have a vision of fully staffed communications centers nationwide.
On the personal side, I have a daughter in her first year of college at Cal State Monterey Bay. My mother helped me co-parent her and I am forever grateful. I enjoy a good novel and read about 40 books a year. I love the outdoors, including hiking and jogging. (Even when my “jog” is someone else’s walk pace!) I have participated in the Run for 9-1-1 for the last 4 years and I have jogged the last two without stopping. It’s not easy, but it is worth the satisfaction of running my own race.
by ECC Editor | Mar 17, 2022 | Comm Center News
The $2.09 surcharge per communication service providers for Mason-Oceana County Dispatch Center 9-1-1 services was renewed by the Oceana County Board of Commissioners March 10.
The surcharge applies to all communication devices capable of calling 9-1-1. It was first approved in February 2002. It is estimated to generate $160,000 collected between July 1 and June 30 of each year… READ MORE
by ECC Editor | Mar 17, 2022 | Comm Center News
Whenever a Montanan needs to call 9-1-1, the only concern is getting help and getting it fast. Data about the caller is the backbone for a quick and accurate response. What’s their location and who needs to respond?
Throughout the country, state 9-1-1 programs are transitioning to Next Generation 9-1-1 (NG9-1-1). This modernized 9-1-1 system relies on GIS data to quickly and accurately route emergency calls to the correct 9-1-1 call center. This transition requires significant coordination with local data providers to pull together information such as addresses, roads, and the boundaries of the cell centers, law enforcement, fire and emergency medical services… READ MORE
by ECC Editor | Mar 17, 2022 | Comm Center News
ROCK SPRINGS – The Joint Powers Combined Communications Center annual report was presented during the Rock Springs City Council meeting on Tuesday, March 15.
Executive director of the Joint Powers Combined Communications Board Rick Hawkins was at the meeting to present the annual report.
“In 2018, we implemented a computer system, and in fact several systems, that allow us to track incoming and outgoing phone calls, radio traffic, calls for service assigned to police, fire and medical,” Hawkins said. “That started in late 2017. So, our first full year’s data is from 2018… READ MORE
